Managing Difficult People: Turn a No into a Yes! (E-Learning)

Managing Difficult People: Turn a No into a Yes!

Course Information

Start Date 31 Dec 2020, Thu
DateAnytime
Duration1 Month Access
Time22 Days Access
ModeSelf-Paced E-Learning
FeeSGD 300.00 (excluding GST)
Contact Rina | 6720 3333 | training.aventis@gmail.com
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  • Overview

  • Learning Outcomes

  • Eligibility & Pre-Requisites

  • Course Outline

At work, in social settings, and even at home with your family, you are bound to encounter difficult people and experience tensed situations at some point. It could be because of an unreasonable customer or an angry boss at work or a family member who makes things difficult for you. You might have come away from such encounters feeling angry yourself, angry at the way you were treated, or angry with yourself for the way you reacted to the situation. In conclusion by focusing on the workplace, we will share with you an effective and systematic process to turn hostile people into your allies.

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