ITIL® Intermediate ST Certification Training (E-Learning)

Overview

This ST training focuses on the best practices for implementing changes decided upon during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. You will learn how service transition can be applied to other stages of the Service Lifecycle and its impact on decisions during Service Strategy and Service Operations.

This self-paced E learning course is done in partnership with SimpliLearn. It consists of 9 modules and 3 Months of account validity to finish the course. Upon successful completion of the ITIL ST online course, you will receive a completion certificate from SimpliLearn and Aventis that will be able to enhance your portfolio.

Eligibility

Professionals in areas such as configuration management or change management are best suited for this ITIL Intermediate Service Transition course. This qualification is often sought by Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers. It can also be taken by ITSM (IT service management) trainers, IT professionals associated with a service transition environment, ITIL Foundation certified individuals wanting to advance to higher levels in ITIL, and individuals requiring in-depth knowledge of the ITIL Service Transition phase as part of the ITIL Service Lifecycle.

Pre-requisites

The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, applicants must attend at least 21 hours of instruction with an accredited training organization or an accredited e-learning solution and have an ITIL Foundation Certificate in IT Service Management. Two years of experience in the field of IT is highly desirable.

You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.

Learning Unit 00 – Introductory Lesson

Learning Unit 01 – Introduction to Service Transition

Learning Unit 02 – Service Transition Principles

Learning Unit 03 – Service Transition Processes

Learning Unit 04 – Managing people through Service Transition

Learning Unit 05 – Organizing for Service Transition

Learning Unit 06 – Technology Considerations

Learning Unit 07 – Implementing and improving Service Transition

Learning Unit 08 – Challenges, Critical Success Factors and Risks

Learning Unit 09 – Summary, case studies, exam preparation and directed