ITIL® 4 Specialist: Drive Stakeholder Value Course (E-Learning)

ITIL 4 Specialist: Drive Stakeholder Value

The ITIL® 4 Specialist: DSV certification is a prerequisite for the ITIL 4 Managing Professional designation, which assesses a candidate’s knowledge of how to run successful IT-enabled services and teams. This certification will help you understand the impact of agile and lean work processes and how to leverage them.

This self-paced E-Learning course is done in partnership with SimpliLearn with lifetime access to high-quality self-paced e-learning content curated by industry experts.

This ITIL® 4 Specialist: Drive Stakeholder Value training covers the engagement and interactions between service providers and customers, users, suppliers, and partners, including key CX, UX, and journey mapping concepts. Learn the skills needed to create a ‘learning and improving’ IT organization.

This ITIL 4 Specialist: Drive Stakeholder Value certification course is aimed at IT service managers pursuing the ITIL Managing Professional (MP) designation. This certification program is also well suited for professionals continuing their journey in IT service management, ITSM practitioners who are responsible for managing and integrating stakeholders and focusing on the customer journey and experience, and professionals who are responsible for fostering relationships with partners and suppliers.

ITIL 4 Specialist – Drive Stakeholder Value

Lesson 01 – Course Introduction

Lesson 02 – The Customer Journey

Lesson 03 – Targeting Markets and Stakeholders

Lesson 04 – Fostering Stakeholder Relationships

Lesson 05 – Shape Demand and Define Service Offerings

Lesson 06 – Align Expectations and Agree Services

Lesson 07 – Onboard and Offboard Customers and Users

Lesson 08 – Continual Value Co-Creation

Lesson 09 – Service Value Realization