ITIL 4 Specialist: Create, Deliver and Support (E-Learning)

ITIL 4 Specialist: Create, Deliver and Support

This course teaches you how to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This includes the ‘core’ service management activities in the ITIL framework and the ‘creation’ of services covered by ITIL 4. The ITIL 4 CDS Specialist certification follows an exam.

This self-paced E-Learning course is done in partnership with SimpliLearn with lifetime access to high-quality self-paced e-learning content curated by industry experts.

Learn how to create, deliver, and support IT-enabled products and services with the ITIL® 4 CDS Specialist certification. This ITIL 4 specialist training will help you understand service performance, service quality, and improvement, including relevant methods and tools.

IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

ITIL® 4 Specialist: Create, Deliver, and Support

Lesson 01 – Course Introduction

Lesson 02 – Service Value System to Create, Deliver, and Support Services

Lesson 03 – Value Streams to Create, Deliver, and Support

Lesson 04 – Create, Deliver, and Support Services