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Download Training Directory (2020/21) Download Now

ITIL® 4 Foundation

Course Information

Start DateAnytime
End Date3 Month Access
ModeSelf-Paced E-Learning
Fee$399 (excluding GST)
Contact6720 3333 (Ms Rina) training.aventis@gmail.com
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Course Overview

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

This self-paced E learning course is done in partnership with SimpliLearn.It consists of a few videos that will take approximately 2.5 hours in total to finish the course. Upon successful completion of the ITIL Foundation online course, you will receive a completion certificate from SimpliLearn and Aventis that will be able to enhance your portfolio.

 
Eligibility

This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.

 
Pre-requisites

To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

 
Course Content

ITIL® 4 Foundation

Lesson 01 – Course Introduction

Lesson 02 – Key Concepts of Service Management

Lesson 03 – Four Dimensions of Service Management

Lesson 04 – The ITIL Service Value System

Lesson 05 – The Service Value Chain

Lesson 06 – ITIL Management Practices

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