Workplace Counselling and Grievance Handling Workshop

In the challenging work environment where everyone is fighting to be at the top of the food chain, stress is inevitable in all organizations. Different forms of stress (pressures to succeed, workplace conflicts among colleagues and bosses, or personal problems) can become overbearing for some individuals. If this stress is not well-managed with workplace counselling and proper grievance channels, it may decrease workplace productivity, impaired concentration and worsen relationships with co-workers, clients and bosses.

In this workshop, you will walk away with actionable insights on how you can handle employee grievances and poor performers. You will also be equipped with tested and proven technique on enhancing the performance of high-performing employees.

Upon course completion, you will be able to:

• Understanding workplace counselling and grievance handling.
• The positive impact on the workplace through the implementation of workplace counselling and grievance handling.
• High impact speaking and active listening skills to motivate, counsel and engage employees
• Ability to effectively conduct grievance handling and workplace counselling.
• Introduce to coaching in the workplace
• Understand how to establish positive workplace

No pre-requisites required

Module 1: Current business impact on employee

1.1 How are employee reacting to the recent climate

Module 2: Work-related grievance

2.1 Understanding work-related grievance

Module 3: Grievance procedure

3.1 Benefits of implementing grievance procedure 

3.2 The type of grievance process

3.3 How to handle some grievance situation

Module 4: Positive workplace strategy

4.1 Creating a positive workplace

Module 5: Skills of communication

5.1 Communication for positive outcome

5.2  Conversational skills

5.3 Mindset of grievance handler

Module 6: Strategies in engaging with employee

6.1 DISC profiling

6.2 Communicate with your employee based on their DISC type

Module 7: Methods in resolving workplace grievance

7.1 Methods of approach in workplace counselling and grievance handling 

7.2 Cognitive violation during a conversation 

Module 8: Coaching

8.1: Introduction to coaching