ITIL® Intermediate ST (Service Transition)
In Partnership with Simplilearn
This is an ONLINE course. Participants are able to access to the online course upon completion of registration.
Once activated, the licenses will be valid for ONE YEAR from the date of activation.
Course include 9.5 hours of learning.
This ST training focuses on the best practices for implementing changes decided upon during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. You will learn how service transition can be applied to other stages of the Service Lifecycle and its impact on decisions during Service Strategy and Service Operations.
Professionals in areas such as configuration management or change management are best suited for this ITIL Intermediate Service Transition course. This qualification is often sought by Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers. It can also be taken by ITSM (IT service management) trainers, IT professionals associated with a service transition environment, ITIL Foundation certified individuals wanting to advance to higher levels in ITIL, and individuals requiring in-depth knowledge of the ITIL Service Transition phase as part of the ITIL Service Lifecycle.
The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, applicants must attend at least 21 hours of instruction with an accredited training organization or an accredited e-learning solution and have an ITIL Foundation Certificate in IT Service Management. Two years of experience in the field of IT is highly desirable. You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.
Learning Unit 00 – Introductory Lesson
Learning Unit 01 – Introduction to Service Transition
Learning Unit 02 – Service Transition Principles
Learning Unit 03 – Service Transition Processes
Learning Unit 04 – Managing people through Service Transition
Learning Unit 05 – Organizing for Service Transition
Learning Unit 06 – Technology Considerations
Learning Unit 07 – Implementing and improving Service Transition
Learning Unit 08 – Challenges, Critical Success Factors and Risks
Learning Unit 09 – Summary, case studies, exam preparation and directed