ITIL® Intermediate SOA (Service Offerings and Agreement)
In Partnership with Simplilearn
This is an ONLINE course. Participants are able to access to the online course upon completion of registration.
Once activated, the licenses will be valid for ONE YEAR from the date of activation.
Course include 8 hours of learning.
This ITIL SOA certification training course covers the principles for creating and managing service offerings based on business requirements. It will help you develop the skills needed to build continuous improvement in every stage of the service lifecycle. This course is based primarily on best practice guidance in the ITIL Service strategy.
This ITIL SOA training course is suitable for IT managers, IT finance managers, capacity managers, service level managers, business continuity managers, service portfolio managers, supplier relationship managers, and individuals requiring in-depth knowledge of the ITIL Service Offerings and Agreements process.
To be eligible for the ITIL Intermediate Module – Service Offerings and Agreements qualification, you must have a minimum of 30 hours of instruction with an accredited training organization. Also, it is highly recommended that you have two to four years of experience in the field of IT service management. You should spend some time reviewing the syllabus of the ITIL Service Strategy (SS) and ITIL Service Design (SD) publications to prepare for the exam, paying special attention to Chapter 2: Service Management as a Practice.
Learning Unit 00 – Introductory Lesson
Learning Unit 01 – Introduction to Service Offering and Agreement
Learning Unit 02 – Service Portfolio Management
Learning Unit 03 – Service Catalogue Management
Learning Unit 04 – Service Level Management
Learning Unit 05 – Demand Management
Learning Unit 06 – Supplier Management
Learning Unit 07 – Financial Management for IT services
Learning Unit 08 – Business Relationship Management
Learning Unit 09 – SOA Roles and Responsibilities
Learning Unit 10 – Technology and Implementation Considerations
Learning Unit 11 – Summary, case studies, exam preparation and directed