ITIL® Intermediate PPO (Planning, Protection, and Optimization)
In Partnership with Simplilearn
This is an ONLINE course. Participants are able to access to the online course upon completion of registration.
Once activated, the licenses will be valid for ONE YEAR from the date of activation.
Course include 6 hours of learning.
The purpose of this ITIL PPO Certification Training course is to impart, test, and validate your knowledge of industry practices in service management, as documented in the ITIL Service Lifecycle core publications. Upon completion, you’ll know how to apply PPO practices to the service management lifecycle in areas such as capacity management.
ITIL Intermediate PPO Certification is beneficial for many professionals in IT, as well as business managers and business process owners. This training is useful for IT professionals, operational staff, information security managers, demand managers, continuity managers, and individuals seeking progress towards the ITIL Master’s Certificate in IT Service Management (for which the ITIL Expert qualification is a prerequisite).
To be eligible for the examination leading to the ITIL Intermediate PPO Certificate, you must complete at least 28 contact hours (hours of instruction, excluding breaks) for this syllabus with an accredited training organization (ATO) or an accredited e-learning solution, as part of a formal, approved training course or scheme. You need to hold an ITIL Foundation Certificate in IT service management. In addition, you also need two to four years of professional experience working in IT service management is highly desirable. It is also recommended that you complete a minimum of 12 hours of personal study by reviewing the course content.
Learning Unit 00 – Introductory Lesson
Learning Unit 01 – Introduction to PPO
Learning Unit 02 – Capacity Management
Learning Unit 03 – Availability Management
Learning Unit 04 – IT Service Continuity Management
Learning Unit 05 – Information Security Management
Learning Unit 06 – Demand Management
Learning Unit 07 – PPO Roles and Responsibilities
Learning Unit 08 – Technology and Implementation considerations
Learning Unit 09 – Summary exam preparation and direct studies