ITIL® Intermediate OSA (Operational Support and Analysis)
In Partnership with Simplilearn
This is an ONLINE course. Participants are able to access to the online course upon completion of registration.
Once activated, the licenses will be valid for ONE YEAR from the date of activation.
Course include 10.5 hours of learning.
The ITIL Intermediate OSA module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. This course trains you to apply core practices that support the service management lifecycle, execute and implement specific ITIL processes effectively in real-time, and get prepared for the ITIL OSA certification exam
IT professionals, business managers, and business process owners will all benefit from this training. ITIL Intermediate OSA Certification also provides a valuable boost to your resume as a configuration manager, availability manager, system software manager, applications support manager, IT operations manager, network control and operation manager, database administrator, problem manager, or network support.
To be eligible for the examination leading to the ITIL Intermediate OSA Certificate, you must undertake at least 28 contact hours (hours of instruction, excluding breaks) with an accredited training organization (ATO) or an accredited e-learning solution as part of a formal, approved training course or program. You should also hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Two to four years of professional experience working in IT service management is highly desirable.
Learning Unit 00 – Introductory Lesson
Learning Unit 01 – Introduction to Operation Support and Analysis
Learning Unit 02 – Event Management
Learning Unit 03 – Incident Management
Learning Unit 04 – Request Fulfillment
Learning Unit 05 – Problem Management
Learning Unit 06 – Access Management
Learning Unit 07 – Service Desk
Learning Unit 08 – Functions and Roles
Learning Unit 09 – Technology Implementation Considerations
Learning Unit 10 – Summary exam preparation and direct studies