ITIL® Intermediate OSA Certification Training (E-Learning)

The ITIL Intermediate OSA module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. This course trains you to apply core practices that support the service management lifecycle, execute and implement specific ITIL processes effectively in real-time, and get prepared for the ITIL OSA certification exam.

This self-paced E learning course is done in partnership with SimpliLearn.It consists of 10 modules and 3 Months of account validity to finish the course. Upon successful completion of the ITIL Intermediate OSA online course, you will receive a completion certificate from SimpliLearn and Aventis that will be able to enhance your portfolio.

Eligibility

IT professionals, business managers, and business process owners will all benefit from this training. ITIL Intermediate OSA Certification also provides a valuable boost to your resume as a configuration manager, availability manager, system software manager, applications support manager, IT operations manager, network control and operation manager, database administrator, problem manager, or network support.

Pre-requisites

To be eligible for the examination leading to the ITIL Intermediate OSA Certificate, you must undertake at least 28 contact hours (hours of instruction, excluding breaks) with an accredited training organization (ATO) or an accredited e-learning solution as part of a formal, approved training course or program. You should also hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Two to four years of professional experience working in IT service management is highly desirable.

Lesson 1 – Introductory Lesson

Lesson 2 – Introduction to Operation Support and Analysis

Lesson 3 – Event Management

Lesson 4 – Incident Management

Lesson 5 – Problem Management

Lesson 6 – Access Management

Lesson 7 – Service Desk

Lesson 8 – Functions and Roles

Lesson 9 – Technology Implementation Considerations

Lesson 10 – Summary exam preparation and direct studies