ITIL® Intermediate OSA Certification Training

IT professionals, business managers, and business process owners will all benefit from this training. ITIL Intermediate OSA Certification also provides a valuable boost to your resume as a configuration manager, availability manager, system software manager, applications support manager, IT operations manager, network control and operation manager, database administrator, problem manager, or network support.  

To be eligible for the examination leading to the ITIL Intermediate OSA Certificate, you must undertake at least 28 contact hours (hours of instruction, excluding breaks) with an accredited training organization (ATO) or an accredited e-learning solution as part of a formal, approved training course or program. You should also hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Two to four years of professional experience working in IT service management is highly desirable.