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ITIL® Intermediate OSA (Operational Support and Analysis)

Course Information

Start DateAnytime
End Date3 Month Access
ModeSelf-Paced E-Learning
Fee$799 (excluding GST)
Contact6720 3333 (Ms Rina) training.aventis@gmail.com
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Course Overview

The ITIL Intermediate OSA module is an ITIL qualification focused on planning, implementation, and optimization of OSA processes. This course trains you to apply core practices that support the service management lifecycle, execute and implement specific ITIL processes effectively in real-time, and get prepared for the ITIL OSA certification exam

This self-paced E learning course is done in partnership with SimpliLearn.It consists of a few videos that will take approximately 6.5 hours in total to finish the course. Upon successful completion of the ITIL Intermediate OSA online course, you will receive a completion certificate from SimpliLearn and Aventis that will be able to enhance your portfolio.


IT professionals, business managers, and business process owners will all benefit from this training. ITIL Intermediate OSA Certification also provides a valuable boost to your resume as a configuration manager, availability manager, system software manager, applications support manager, IT operations manager, network control and operation manager, database administrator, problem manager, or network support.  


To be eligible for the examination leading to the ITIL Intermediate OSA Certificate, you must undertake at least 28 contact hours (hours of instruction, excluding breaks) with an accredited training organization (ATO) or an accredited e-learning solution as part of a formal, approved training course or program. You should also hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Two to four years of professional experience working in IT service management is highly desirable.

Course Content

Learning Unit 00 – Introductory Lesson

Learning Unit 01 – Introduction to Operation Support and Analysis

Learning Unit 02 – Event Management

Learning Unit 03 – Incident Management

Learning Unit 04 – Request Fulfillment

Learning Unit 05 – Problem Management

Learning Unit 06 – Access Management

Learning Unit 07 – Service Desk

Learning Unit 08 – Functions and Roles

Learning Unit 09 – Technology Implementation Considerations

Learning Unit 10 – Summary exam preparation and direct studies