Workplace Counselling and Grievance Handling Workshop

The Importance of Grievance Handling and Counseling

Effective grievance handling and counseling play a crucial role in cultivating a positive organizational culture. When employees feel that their concerns are genuinely heard and supported, they are more likely to stay engaged, motivated, and loyal to the company. This sense of support fosters trust between employees and management, which strengthens relationships and boosts overall job satisfaction.

Creating a Healthier Workplace through Training

Training leaders and professionals in effective grievance handling and counseling techniques helps create a work environment where open communication is encouraged, and problems are resolved constructively. This approach not only addresses individual concerns but also contributes to building a healthier, more collaborative workplace culture. As issues are dealt with promptly and fairly, employees feel more valued, and the organization thrives as a result.

Read Also: 3 Common Sources of Conflict in the Workplace and 5 Tips on How to Resolve it!

By the end of the workshop, participants will be able to:

• Understand the importance of effective grievance handling: Recognize how addressing employee concerns contributes to a positive organizational culture and strengthens employee engagement.
• Develop key counseling skills: Apply practical techniques to support employees through difficult situations, fostering trust and improving communication.
• Manage grievances constructively: Handle complaints and conflicts in a way that encourages open dialogue and leads to resolution.
• Promote a culture of open communication: Create an environment where employees feel comfortable expressing concerns and know that their voices are heard.
• Build a healthier workplace environment: Use grievance handling and counseling strategies to create a supportive and collaborative atmosphere within the organization.

Who Should Attend:

• HR professionals: Those responsible for managing employee relations and resolving workplace conflicts.
• Managers and team leaders: Individuals who oversee teams and are involved in addressing employee concerns and performance issues.
• Supervisors: Key personnel who interact directly with employees and play a role in maintaining a positive work environment.
• Business owners: Entrepreneurs who want to enhance their organizational culture and improve employee satisfaction.
• Anyone involved in workplace conflict resolution: Professionals who deal with interpersonal issues and are looking to improve their approach to handling grievances and providing support.

"Good effort to engage the audience and to make the session engaging and interesting."

- Yeo Li Hsuen, Pharmacist, Singapore General Hospital (2024)

"Trainer able to provide suggestions to scenarios shared by the team. Her experience in counselling also value adds. She also doesn't force everyone to present or speak up."

- Jocelyn Yap, Assistant Manager, School of Continuing and Lifelong Education (2024)

"She is very knowledgeable and have great patience in addressing learner's question."

- Chia Yew Piao, IBSO, Singapore Police Force (2024)

Kelly Kan: Expert Coach and Counsellor in Positive Psychology and Well-Being

Kelly is a Professional Certified Coach (ICF), Gallup Certified Strengths Coach, and a Professional Counsellor with over 15 years of combined experience in coaching and counselling. She has worked extensively across both the corporate and social service sectors, offering coaching, counselling, and training to individuals and organizations on topics related to positive psychology, well-being, and mental health. With her vast experience, Kelly has helped thousands of professionals from various industries achieve greater success and contentment, guiding them toward more fulfilling lives. Additionally, Kelly is an adjunct lecturer at a Polytechnic, where she teaches Coaching Psychology and Coaching Skills to Human Resource professionals and managers.