Effective Customer Prospecting & Retention in the Post-Pandemic Age

Over the past few years, we have all witnessed a seismic shift in how our customers buy. According to a study conducted by Gartner, 80% of sales interactions will take place primarily in digital channels by 2025. Moreover, most of our customers will be 57%-70% through the buyer’s journey before even reaching out to our sales team.

In this program, your team shall master powerful strategies and innovative techniques to stay competitive in the post pandemic business world; improve results when cold calling, whether through emails, telesales or social media. Be equipped with cutting edge skills to differentiate yourself from your competitors; develop the confidence and competence to hunt for new prospects and build customers for life. 

Upon completion of the course, learners will be able to:

• Develop positive attitudes and beliefs in selling
  • Using positive framing to influence buying  
• Engage customer’s emotions when selling and reduce buying resistance  
• Keys to building an impeccable cold call script
• Ways to get past the gatekeeper
• Techniques to handle common cold call objections
• Increase sales productivity by qualifying your prospect fast

Executives and managers from different industries who are required to do cold calling and prospecting to their potential clients and stakeholders.

NLP Trainer, Wealth Dynamics Practitioner, Distinguished Toastmaster - Mr Jacky Lim

Jacky is a highly sought-after sales coach and influence specialist who transforms sales results and empowers salespeople to communicate with greater impact and influence. 

Renowned for his highly dynamic engaging and interactive training style, Jacky is also well known for his ability to simplify seemingly complex concepts into easily digestible ones for his clients to enjoy and experience real-life benefits.

In the past 14 years, Jacky has worked with countless business owners, executives, sales professionals in Singapore, Bhutan, India, Malaysia, Thailand, Vietnam, Indonesia, Philippines, China and the region from various organizations. These include names such as AIA, BMW, Canon, Great Eastern, ING Bank, NHST Media Group, DBS Bank, Siemens, MSD (Merck), Samsung, Singtel, among many others.  

A familiar face with the media, Jacky has also been featured several times on air (more recently with 93.8FM Money Mind Channel News Asia) and appeared once on Sunday Times. He is also a bestselling author and has published 2 books in the past 8 years.