Thriving in the Concrete Jungle: Interacting with Challenging People in the Workplace

Thriving in the Concrete Jungle: Interacting with Challenging People in the Workplace

Navigating the complexities of the workplace can be daunting, especially when faced with challenging bosses, colleagues, and customers. Sensitive topics and difficult personalities often create a minefield of potential conflicts, making it essential to develop effective strategies for managing these interactions. Just as wildlife conservationist Jeffrey Corwin adeptly handles a variety of creatures by understanding their nature and adapting his approach, you too can learn to engage constructively with the diverse personalities that populate your professional environment. This workshop emphasizes the importance of recognizing and accepting others' inherent traits while equipping you with the tools to foster positive relationships.

Building Skills for Constructive Engagement

When faced with difficult personalities or situations, people often avoid, confront, or concede rather than engage constructively. This workshop equips participants with practical techniques to respond intelligently, manage emotions, and foster positive relationships. Through hands-on activities and real-world scenarios, participants will learn to shift perspectives, develop resilience, and address conflicts proactively. By the end of this one-day program, attendees will have the tools and confidence to navigate workplace challenges effectively, turning potential conflicts into opportunities for collaboration and growth.

By the end of the workshop, you will be equipped with following skills:

• Understand Modern Workplace Dynamics: Identify the characteristics and challenges of the modern work environment and recognize how they impact interactions and relationships.
• Appreciate Behavioral and Thinking Diversity: Explore different behavioral and thinking preferences, appreciating the strength in diversity and leveraging it to build stronger workplace connections.
• Develop Emotional Awareness and Control: Discover personal triggers, analyze their impact, and learn techniques to choose constructive responses over reactive behaviors.
• Master Compassionate and Empathetic Communication: Outline key principles of compassionate communication, practice listening with empathy, and enhance interpersonal interactions for mutual understanding.
• Prepare for Effective Conflict Management: Recognize the core principles of conflict resolution and gain practical strategies to prepare for and conduct difficult conversations with clarity and confidence.

Learning Methodology

This highly engaging and practical workshop incorporates dynamic presentations, interactive discussions, hands-on activities, case studies, and diverse multimedia tools to deliver deep and impactful learning experiences.

• HODs, Managers, Supervisors, and Team Leaders: Ideal for those who oversee teams and wish to enhance their interpersonal and conflict management skills to foster a collaborative work environment.
• Senior officers and Customer Service Professionals: Beneficial for individuals who interact with diverse clients and customers, aiming to improve communication and relationship-building techniques.
• Professionals Across Industries: Including legal professionals, accountants, engineers, IT professionals, entrepreneurs, and administrative staff seeking to navigate challenging workplace dynamics and strengthen their communication skills.

"Fun and interesting workshop on the concepts."

- Gabriel Wong, Principal Radiographer (Clinical), Singapore General Hospital (2024)

"Grace's insightful approach introduced me to new concepts, such as the connection between performance, potential, and inference."

- Nur Hidayah, Nurse Clinician, Singapore General Hospital (2024)

Grace Tan – Expert in Leadership and Team Development

Ms. Grace Tan is a seasoned trainer, facilitator, and coach with over 20 years of experience in corporate training, specializing in leadership and team development. Her dynamic and interactive approach focuses on empowering individuals and teams to achieve greater effectiveness in both their professional and personal lives. As a certified Enterprise Design Thinking Instructor, Grace integrates creativity and innovation into her training, inspiring participants to think critically and collaboratively to solve complex challenges. Her workshops are known for their engaging, experiential nature, where participants actively contribute ideas and share experiences to foster enriched learning.

Grace’s commitment to excellence and continuous learning is evident in her extensive certifications, including Certified Coach (ACC), Certified Professional Facilitator (CPF|M), Certified Action Learning Coach (CALC), Graduate Certificate in Workplace Learning (GCWPL), and Advanced Certificate in Training and Assessment (ACTA). Participants consistently commend her approachable, friendly demeanor and her ability to make learning practical, relevant, and impactful. Grace’s passion for unlocking potential in others makes her a trusted expert in leadership, team effectiveness, and professional development.