The Art of Communication: Mastering Persuasive Communication and Promoting Wellness

Mastering Communication Skills for Frontline Excellence

As front liners playing a vital role in connecting patients with the services they need, communication is vital. This one-day workshop is designed to equip participants with essential communication skills to effectively handle feedback, foster trust, and encourage healthier lifestyle choices. By mastering persuasive communication techniques, participants will be better prepared to provide exceptional service, manage challenging interactions and build meaningful connections with customers.

Building Trust and Driving Positive Outcomes in Patient Care

Through engaging interactive sessions, practical role-plays, and actionable insights, this workshop offers a hands-on approach to learning. Participants will leave feeling confident, empowered, and well-equipped to excel in their roles, making a positive impact on both patient satisfaction and overall well-being.

1. Understand the fundamentals of persuasive communication in a healthcare setting.
2. Develop strategies to effectively handle patient feedback and complaints.
3. Learn how to encourage and communicate the benefits of an active lifestyle to patients.
4. Enhance interpersonal skills to build rapport and trust with patients.

Training Methodology:

• Interactive discussions and real-life examples.
• Roleplays and case studies.
• Hands-on activities and group exercises.
• Practical tools for immediate application.

1. Managers and Supervisors at All Levels: Leaders seeking to refine their persuasive communication skills to inspire collaboration, strengthen team dynamics and achieve organizational goals.
2. Frontliners and Customer Service Staff: Professionals dedicated to building strong connections with customers, enhancing satisfaction and delivering exceptional service through effective communication.

The context and examples given by Caroline are very useful for our daily work. She has also provided very comprehensive notes. Her many stories that relate to her personal experience are extremely memorable and practical. I am happy to attend her courses.

Serene Koo, Senior Executive for Marketing Communications, The Chiropractic Association Singapore

I have been to a lot of management courses and this is, by far, the most effective. During the course of the day, I’ve applied Caroline’s concepts and teachings to my current projects — projects that will be much better handled because of today’s workshop.

Lydia Chiam, Assistant Manager for Office Administration, Public Service Division

I love the combination of different training methodologies that Caroline uses. She is credible because she knows what works and what doesn’t, and has many good ideas for problems we all face at work. Caroline is not only at an excellent motivator – she is at the top of her game in recognizing how to get the most out of time and to think logically.

Pooja Sindha, Senior Policy Manager, National University of Singapore

The topic is thought-provoking, and the trainer is very persuasive and knowledgeable on the subject matter . Highly entertaining and engaging speaker. Love the way she shares her experience & applied on the course objectives. 

Trainee from Centre for Management Technology

Extremely informative and interesting. Everything is well organized. Trainer is excellent and enlightening. Thank you. 

Trainee from Building and Construction Authority, BCA Singapore

Dr. Caroline Josephine Dawson holds a Master of Arts degree in Mass Communications from Nanyang Technological University (NTU), Singapore and a professional Doctorate in Business Administration (DBA) from Teesside University (TU), United Kingdom. Director of Caroline Dawson International, Dr Caroline has more than 20 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication. 

Dr Caroline’s pragmatic real world approach ensures that she understands and responds to the real pressures and issues faced by adult learners especially. By closely observing and identifying individuals with special learning needs, she has maintained that experiential, innovative teaching methods and highly interactive curriculum are key motivational factors that enhance one’s communication and personal development skills. 

During her numerous corporate exposure with local and foreign delegates, Dr Caroline has provided counselling and coaching services to many multicultural individuals and teams while also mentoring fellow educators in developing their professional skills. 

As a former journalist, Dr Caroline’s professional work experience as a Corporate Trainer has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.

Her experience in working with public and private sector training has become one of her training strengths. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business writing. Dr Caroline has trained operational, supervisory and managerial staff from various organisations.

She has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Dr Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram, Lumina Spark practitioner; and Life Coach. She has administered the tools to top level managers and supervisors on managing their leadership styles and team members.