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Apr 2021

Technical Writing Masterclass: Take your Technical Writing to the Next level (LIVE Stream)

Course Information

Start Date26 Apr 2021, Monday
End Date27 Apr 2021, Tuesday
Time09:30 am - 04:30 pm
VenueOnline via Zoom
Fee$988 (Excluding GST)
Contact6720 3333 (Ms Chye Fen) training.aventis@gmail.com
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LIVE Stream


A Practical Guide to Planning and Writing Easy to Understand Technical Content including User guides, Lab Reports, Instruction manuals, SOP and Processes for any Audience.

Increased Demand for Technical Writing

No matter how brilliant an idea, if it isn’t conveyed clearly, its value is never realized: How effectively these ideas and details are communicated will affect the decision-making and problem-solving processes within the organization. 

Technical writing remains to be an extremely coveted skill in the professional workplace. Demand is anticipated to continue to grow rapidly with new technology, innovation and constant changes in business environment. Technical writing includes all documentation of complicated technical processes.

To succeed in technical writing, you need a lot more than just writing ability.

Level up your skills to improve the quality, clarity, structure, and expected results of all your technical communication. Learn how to craft compelling and concise written documents help you increase productivity, resolve issues, avoid errors, and enhance your professional credibility and competency. Get Step-by-Step guidance from highly experienced communication coach, Ms Caroline Dawson who will walk you through the entire development process-planning, writing, visual design, editing, indexing, and production journey. You also get useful tips on how to translate complex ideas into clear, logical and technically accurate documents. In addition, you will get to learn how to craft information that is more easily translated into other languages.

Mastering Technical Writing

In this 2 Days Hands-on workshop, you will develop the critical skill to communicate technical information into reader-friendly documents.  This workshop will also provide participants with highly in demand skills to improve their professional writing skills. You will be shocked to find out how technical writing can be so easy and fuzz-free with the techniques provided by Ms. Caroline Dawson. 

Key Takeaways

Proficient Technical Writers Are in High Demand, be equipped with this critical skill

  1. Define modern technical writing, its core component, varieties and applications
  2. Choosing the Best Format to Convey Information
  3. Describe complex technical ideas and concepts coherently and clearly so users/audience can understand and benefit instantly
  4. Getting Straight to the Point by determining the Main Point
  5. Refine your technical writing in terms of clarity, conciseness accessibility, accuracy, and audience awareness
  6. Linking the Chain by Arranging Details in Logical Sequence
  7. Produce technical information for non-specialist audiences help your readers to take action or make decisions more effectively
  8. Enhance user reading experience using graphics for maximum effectiveness
Course Outline

PART ONE: Features of technical communication

  • The differences between technical writing and business writing
  • Definition and rationale
  • Understanding different technical documents
  • The components of technical writing

 PART TWO: Principles of technical writing

  • The qualities of effective technical writing
  • Audience awareness
  • Planning and developing
  • Choosing the best format to convey information
  • Clarity: Discovering the main idea
  • Conciseness: Removing jargon, redundancy, wordiness and the passive voice
  • Coherence: Arranging details in logical sequence
  • Accessibility
  • Accuracy
  • Difficulties faced when creating technical documents

PART THREE: Graphic representations

  • Presenting your information and message
  • Blending diagrams, charts and tables successfully
  • Using captions effectively
  • Units of measure in diagrams, charts and tables
  • Supplementary text for diagrams, charts and tables for better clarity

PART FOUR: Documenting problem solving projects

  • Writing different phases of the problem-solving projects
  • Define phase
  • Measure phase
  • Analyze phase
  • Improve phrase
  • Control phrase

PART FIVE: Writing press release

  • Recognizing and describing the various type of press releases
  • Attributes of a good press release
  • Producing striking headlines and key messages
  • Describing the steps to manage your organisation’s media coverage

PART SIX: White papers

  • The outline
  • Title or headline
  • What should the introduction encompass
  • Each sub-section
  • Professional tone
  • Creating narrowly focused content:Picking one topic and exploring it thoroughly
  • Giving fact-based information: Removing unverified claims
  • Producing data-backed evidence
  • Edit for content and grammar
Who Should Attend?

This workshop is a great fit for:

  • Supervisors, managers and staff whose responsibility it is to document valuable information for use by the organization and customers.
  • Lecturers, educators, HR, Compliance, QA, L&D professionals involved in drafting or vetting manuals and documentation
  • Anyone in profession who needs to write documents, including IT staff and engineers, Writers Editors Journalists
  • It is also helpful for Operational Staff, Executives Assistants Officers Secretaries

This is an action-oriented and highly interactive workshop comprising intensive hands-on writing practices, videos, group discussions and mini lectures.


“When dealing with technical correspondences at work, I am now able to communicate my ideas to both technical and non-technical readers. I learnt to present my technical analysis, investigations and findings in formats and writing styles so that my intended readers can understand key issues quickly and precisely.” – John Teo, Manager Changi Airport Group

“This workshop equipped me with skills on how to adopt an appropriate style to write clearly, concisely and objectively. These are the key challenges I have been facing as well as critical requirements of technical writing.” – Alex Tan, Supervisor, DBS

Trainer Profile

Business Communication and Management Consultant: Ms Caroline Dawson

Caroline Josephine Dawson is the Director of CD Training Works, a consultancy firm that offers training solutions to organisations. She has more than 10 years of invaluable experience in teaching business, environmental and technical communication and 12 years in the field of journalism and publishing.

Caroline’s professional work experience as a Corporate Trainer has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication skills in the workforce. She has also conceptualised, produced and delivered courses such as written and oral presentation skills, communication relationship management, business communication, customer service, team-building and administered psychometric profiles, among others. Her experience in working with public and private sector training has become one of her training strengths. Participants of her training courses attest to her motivational, instructional and highly experiential training methodology.

Caroline is also Advisor to the SMGM Foundation, India and Member of the Business and Professional Women’s Association (S) 3rd Chapter and Society of Singapore Writers.