Team Collaboration and Conflict Resolution using Emotional Intelligence

Strengthening Team Collaboration and Enhancing Productivity

In today's fast-paced and evolving workplace, organizations often face two critical challenges: resolving conflicts to improve team productivity and enhancing employee well-being to reduce absenteeism. This course addresses these concerns by equipping participants with the tools to foster stronger employee relationships, facilitate conflict resolution, and build high-performing teams. With the rise of hybrid work environments and virtual collaborations, maintaining cohesive and emotionally intelligent teams is more important than ever.

Adapting to Change with Emotional Intelligence

The digital age has brought about rapid advancements in automation, AI, and globalization, disrupting traditional organizational structures and increasing stress levels within teams. This course leverages insights from neuroscience, neuro-linguistic programming, and psychology to help participants develop self-awareness, improve emotional regulation, and enhance team collaboration. Through practical, evidence-based techniques, attendees will learn how to resolve conflicts effectively, build positive relationships, and foster a mentally resilient workforce that thrives amid challenges.

Upon completion of the course, learners will be able to:

• Develop self-awareness and emotional regulation to better navigate workplace dynamics.
• Understand and empathize with the emotions of others to foster trust and collaboration.
• Apply emotional intelligence to resolve conflicts constructively and enhance team performance.
• Practice techniques that strengthen employee relationships and promote mental well-being.
• Build resilient, high-performing teams capable of adapting to rapid changes and stressors.

Learning Methodology

• Five modules of mini-lectures
• Learning activities using the following methods:
  • Role-play
  • Demo and skills practice
  • Group discussions
  • Group presentation 

This course is ideal for:

• Professionals and leaders at all levels aiming to build high-performing, emotionally intelligent teams.
• HR practitioners and managers focused on enhancing employee well-being and collaboration.
• Organizations looking to foster positive relationships, reduce conflict, and improve team productivity.

“The course has been very useful for me, I have applied the skills learnt and it’s already helping me to handle my emotions better.” - Leila Boualam, manager of an MNC.

“This course has helped me a lot in my self-awareness, and opened up my understanding and helped me to see things from a different perspective.” - Aatiqa Kazmi, UNHCR

Gloria Tan – Expert in Emotional Intelligence and Wellness Coaching

Gloria Tan is an ICF-certified Executive and Wellness Coach with a passion for empowering individuals and organizations to thrive in a rapidly changing world. As the founder of EunoiaCoaches, she specializes in social-emotional leadership and mental well-being, offering transformative coaching programs and training workshops. Gloria's work focuses on developing resilience, self-awareness, positive intelligence, problem-solving, and collaborative skills in individuals and teams.

With extensive experience in fostering communication and relationship excellence, Gloria has worked with diverse organizations to enhance team collaboration and resolve workplace conflicts. Her programs integrate cutting-edge practices from neuroscience, psychology, and neuro-linguistic programming, providing actionable strategies to build emotionally intelligent and high-performing teams. Gloria's mission is to help organizations achieve long-term success by promoting mental well-being and empowering individuals to realize their full potential.

Experience

• More than 25 years of international experience in large global financial institutions and growth enterprise, providing strong leadership and governance to businesses in promoting culture change, driving business transformation, risk management, HR, Finance and partnership capabilities  
• Notably on the Female Leadership Talent program in a global bank
• Culture builder on vision-mission-values and organizational development in growth enterprise
• Executive coaching to C-suites and leaders from international MNCs such as Zoom, Juniper Networks, Finastra International, and Asian countries
• Mentor coach to career advisors under WSQ program for career coaching to PMETs
• Certified Executive Coach by Marshall Goldsmith, Team Performance Coach, Master Practitioner in NLP, Neuro-Linguistic Enneagram, trained in Positive Psychology