Team Collaboration and Conflict Resolution using Emotional Intelligence

This course aims to increase the productivity of businesses and organization by resolving 2 pains commonly faced by bosses and employers:

a) to strengthen employee relationships and facilitate resolutions to conflicts and disputes, thereby increasing productivity; 

b) to improve the well-being of employees to reduce absenteeism and build a high-performing team

With the rapid changes, we are seeing now that have disrupted many businesses via automation, technology advancements, more AIs, and competition, compounded by a much more agile structure in organization, globalization and in this digital age where there is more virtual and global collaboration via zoom, less human touch, as well as a hybrid work environment where colleagues may not be connected physically all the time.  

Increasingly there is a need for teams to adapt well to the increased daily stressors as a result of the changes and collaborate closely to achieve bottom line cum organisational success as well as ensure the mental well-being of the teams. It has become such an important focus for many bosses and employers.  

You will learn knowledge, powerful practical skills/techniques that are backed by scientific evidence and best practices from neuroscience, neuro-linguistic programming and psychology to help individuals develop self-awareness, connect with others, and enhance team collaboration through healthy emotional expression to resolve conflicts and build positive relationship amidst rising stress levels to achieve the designed goals.

Upon completion of the course, learners will be able to:

• Develop self-awareness, understand emotions in others and regulate emotions.
• Apply and practice using emotional intelligence to resolve conflicts and facilitate team performance.
• Develop skills/techniques to enhance employee relationships and mental well-being.

Learning Methodology

• Five modules of mini-lectures
• Learning activities using the following methods:
  • Role-play
  • Demo and skills practice
  • Group discussions
  • Group presentation 

This course is foundational for all levels in businesses and organisations who want to build high performing teams through strengthening employee relationship, team collaboration and mental well-being.

“The course has been very useful for me, I have applied the skills learnt and it’s already helping me to handle my emotions better.” - Leila Boualam, manager of an MNC.

“This course has helped me a lot in my self-awareness, and opened up my understanding and helped me to see things from a different perspective.” - Aatiqa Kazmi, UNHCR

Gloria is a ICF-certified Executive & Wellness coach, with a deep passion to empower individuals and companies to be future ready, achieve impact and thrive in a rapidly changing world. She founded EunoiaCoaches which focus on social-emotional leadership and mental well-being through coaching programs and training workshops that equip individuals with realizing resilience, self-awareness, positive intelligence, problem-solving and collaborative skills, communication and relationship excellence.

Experience

• More than 25 years of international experience in large global financial institutions and growth enterprise, providing strong leadership and governance to businesses in promoting culture change, driving business transformation, risk management, HR, Finance and partnership capabilities  
• Notably on the Female Leadership Talent program in a global bank
• Culture builder on vision-mission-values and organizational development in growth enterprise
• Executive coaching to C-suites and leaders from international MNCs such as Zoom, Juniper Networks, Finastra International, and Asian countries
• Mentor coach to career advisors under WSQ program for career coaching to PMETs
• Certified Executive Coach by Marshall Goldsmith, Team Performance Coach, Master Practitioner in NLP, Neuro-Linguistic Enneagram, trained in Positive Psychology