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Course Information

Start Date21 Feb 2019, Thursday
End Date21 Feb 2019, Thursday
Time09:00 am to 05:00 pm
Venue100 Orchard Road, Concorde Hotel Singapore
Fee$580 nett (Inclusive of hotel buffet lunch, light refreshments and course materials)
Contact6720 3333 (Ms Rina) training@aventisglobal.com
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21
Feb 2019

Stand Up for Yourself: Developing Assertiveness Skills

Your Challenge: Unable to Say NO, Avoiding Confrontation and Giving In Easily

Lack of assertiveness, confidence, and interpersonal skills is a major obstacle to success and job satisfaction. Assertiveness is a critical trait for supervisors, managers, and anyone with authority over others. Assertiveness is simply the ability to stand up for yourself without stepping on anyone else’s toes. It is the ability to ask for what you want, to say “no” to protect your time and resources, and to deliver messages that might make others uncomfortable but nevertheless need to be said. Those who can assert themselves communicate more confidently and clearly, enjoy more fulfilling relationships with others, and are more effective at work.

Our Solution: Develop Assertiveness Skills to Supplement your Technical Skills

Many people believe that assertiveness is a personality trait, and that those who have it will naturally get ahead in life. But people are not born assertive. Fortunately, anyone can learn to increase self-esteem, self-confidence, and develop an assertive personality that will bring success in the workplace—for themselves and their organization. A practical and interactive workshop for anyone who has the technical skills for success on the job, but has not advanced because of inadequate skills in dealing with bosses, clients, vendors, colleagues, and even subordinates.

Key Takeaways - Stand Up for Yourself: Communicating with Authority, Tact and Impact

Let Internationally Renowned Communication Coach, Mr. David Goldwich help you to:

  • Understand the importance of assertiveness on and off the job
  • Enhance your self-esteem and self-confidence
  • Distinguish passive, assertive, and aggressive personality types
  • Learn assertive language patterns
  • Recognize passive, assertive, and aggressive body language and behaviors
  • Learn how to ask with confidence
  • Learn to say “No” without causing offense
  • Plan and conduct difficult conversations
  • Project confidence to people you meet
  • Converse with others confidently
  • Learn to speak up whenever you feel the need through the methodologies of Case Study, Presentation, Role Play, Team Work and Media Learning, etc.
Who Should Attend

This workshop is especially beneficial to managers, supervisors, executives, customer service personnel, administrators and officers who seek to manage and communicate assertively with others at work. It is also useful for any individual who has identified assertiveness as a personal and professional need.

Testimonials

“I think David has done a good job instilling confidence and a certain level of high esteem in me. He encourages participation from everyone which in turn reinforces my understanding o the points and principles which he intends to convey.” – Mr Denis, Instrumentation Engineer

“The course helped me to enhance my self-esteem and provided guidelines to be more positive at work and at home. The tips are useful and easy to implement” – Ms Nance, Mechanical Engineer

“David taught me a lot about assertiveness in this course through his presentations, practice, and the materials. These techniques will surely help me to be assertive in the workplace and in my personal life as well.” – Mr Willy, Senior Engineer

“I learned a lot from David’s teaching. I am shy and passive but he gives lots of encouragement. I really appreciate it.” – Ms Emilyn, Purchasing Manager

“David knew the methodology well and kept us entertained throughout the course! Vital topics were captured. Loved the session!” – Ms Razeena, C.S Manager

Aventis Master Trainer: David Goldwich

David Goldwich is a “reformed” lawyer who is committed to helping people get what they want by teaching them how to play the negotiation game and be assertive, compelling, persuasive communicators. David advocates the interest-based negotiation approach developed at Harvard to achieve win-win outcomes, though he can also take the gloves off and teach more hardball tactics and counter-tactics.

He uses simulations, role play, skits, and interactive sessions to help participants learn and improve critical negotiating skills and behaviors. David is the author of Win-Win Negotiations: Developing the Mindset, Skills and Behaviours of Win-Win Negotiators. David holds a MBA and JD degrees from accredited and respected bricks-and-mortar universities. He practiced law in the United States for more than ten years, arguing before judges and political, government, and community bodies.

Program Content/Outline

Developing Self-Esteem and Confidence

  • Improving Your Self-esteem
  • Becoming More Confident
  • I Feel / They See

The Assertiveness Spectrum

  • Distinguishing Assertive, Passive, and Aggressive Personalities
  • The Assertive Voice
  • Assertive Body Language and Behaviors
  • The Assertive Person’s Bill of Rights and Obligations

Developing Assertive Behaviors

  • How to Ask
  • How to Say “NO”
  • A Road Map for Speaking Up
  • A Three-Step for Delivering Assertive Messages

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