Speedy Debt Recovery & Effective Credit Management

Clever Debt Recovery Techniques That Drive Results

"Sales volume doesn’t equate to profits"—a common business challenge tied to poor credit control and ineffective debt collection. Research shows that debt recovery success diminishes by 80% after 90 days, highlighting the critical need for timely action. While bad debts are an unavoidable part of doing business, effective credit management and debt recovery techniques can mitigate their impact. A skilled debt recovery professional not only optimizes cash flow but also enhances organizational resource utilization and return on investment (ROI).

Mastering Proactive Credit and Debt Management Strategies

This one-day intensive workshop equips participants with practical, results-driven debt recovery and credit management skills. Combining real-world case studies with actionable strategies, the trainer will share techniques for improving cash collection while retaining customer satisfaction. Participants will leave with the tools to implement proactive credit management frameworks, ensuring organizational profitability and financial health.

1-Day Speedy Debt Recovery and Credit Management Workshop

Upon completion of the course, learners will be able to:

• Address delaying tactics and non-payment excuses to reduce credit exposure from difficult customers.
• Implement effective strategies to collect debts from financially distressed debtors.
• Understand the strategic importance of credit collection management in achieving business goals.
• Master the art of phone-based debt collection, including the three phases of an effective collection call.
• Develop and execute proactive credit management and debt recovery strategies to tackle delayed payments.
• Differentiate between debt collection techniques for various customer scenarios.
• Improve outcomes through better negotiation and tailored communication strategies.
• Gain insights into the legal aspects of debt recovery and maximize results through litigation when necessary.
• Write concise and impactful letters, emails, and faxes that secure timely payments.
• Make informed credit management decisions that enhance the organization’s ROI.

• Business professionals involved in credit management, debt collection, or finance-related functions.
• Managers and supervisors seeking to strengthen their team’s ability to recover debts effectively.
• Individuals responsible for mitigating credit risks and ensuring financial stability in their organizations.

“I find the seminar meaningful. The speaker is good. My knowledge has improved after attending the seminar. I have applied some of the techniques learnt in my work and have also shared some of the knowledge gained with my colleagues.” - S Ramachandran, Accountant, Alpine Engineering Services Pte Ltd

“The speaker is good and very experienced. The seminar offers good exposure to real-life cases that the speaker handled before. It provides good, practical training on credit control and debt recovery.” - Yeo Ee Hoon, Accountant, Avery Dennison Singapore (Pte) Ltd

“The seminar has given me a better understanding on how to evaluate & manage credit using the different tools & techniques available. The section on collecting debts through the phone & legal avenues were of particular interest to me. It also helps me to have a better appreciation of the work & effort put in by my staff in the debt recovery process. George Goh was clear & effective in putting through his points & his years of experience in the field of credit control & debt recovery was evident throughout the seminar.” - Hah Hen Khean, General Manager, ICE Far East Pte Ltd

George Goh: Leading Expert in Credit Management and Debt Recovery

George Goh brings over 25 years of experience in credit management, debt collection, and credit insurance. As the former Associate Director for HSBC Insurance Brokers, he managed HSBC Bank’s credit risk portfolio, specializing in credit insurance and bonds placement. Currently serving as Director at Singapore’s largest national insurance broking company, George oversees trade credit (bad debts), surety, and political risk insurance practices across a global network of 500 offices.

George’s extensive career spans leadership roles at renowned organizations, including OCBC Banking Group subsidiaries, Dun & Bradstreet Corporation, and Coface Credit Management Services. His expertise covers diverse sectors such as banking, manufacturing, sales, and marketing, with a strong focus on credit risk mitigation.

A seasoned trainer and thought leader, George has delivered numerous workshops, seminars, and conferences across Southeast Asia, empowering professionals to master credit management and debt recovery. As the elected President of the Singapore Association of Credit Management, George’s practical insights and leadership continue to shape industry best practices.