Social Intelligence & Empathetic Thinking: Awakening Compassion & Empathy at Work

The Power of Empathy in the Workplace

Empathy is the cornerstone of meaningful connections and effective leadership in today’s fast-paced, human-centric workplace. Defined as the ability to understand and share the feelings of others, empathy extends beyond a simple emotional connection—it is a transformative practice that fosters belonging, dignity, and motivation. A lack of empathy in the workplace can drain an organization’s talent and energy, while its presence can inspire innovation, energize teams, and drive productivity. By adopting a "people-first" approach, leaders can create a culture of connection that enhances employee engagement and nurtures creativity, laying the groundwork for sustainable success.

Building Empathy Through Practical Action

Empathy is not just a buzzword; it is a tangible skill that can be cultivated and practiced. This one-day workshop explores actionable strategies to embed empathy into everyday interactions, improving team morale, service quality, and customer experiences. Organizational Coach and Change Catalyst John Hamalian will guide participants through a structured approach to developing empathetic thinking and integrating compassion into organizational practices. This course equips participants with the tools to create a caring culture, resulting in measurable competitive advantages such as increased staff retention, customer satisfaction, and financial performance.

Upon completion of this course, learners will be able to:

• Understand and adopt thinking patterns that enhance empathy and compassion in professional and personal contexts.
• Incorporate empathy into the User Experience (UX) and Customer Experience (CX) to foster customer delight and drive business results.
• Recognize the connection between empathy and organizational success, including team morale, innovation, and collaboration.
• Develop actionable strategies to embed empathy into daily routines and organizational practices.
• Build a "People-First" approach to improve employee experiences and elevate customer journeys.

• Professionals and staff across all levels aiming to master empathy as a critical soft skill for organizational success.
• Leaders and team managers seeking to foster collaboration, enhance morale, and drive positive outcomes in their teams.
• Individuals aspiring to build meaningful connections and remain on the leading edge in the Digital Age.

“Thank you for this great training, one of my best training ever had, your vivid examples; personal experience, sense of humor and team exercise is very helpful.” – Jeff Tong, Manager, Dell

“It was a great master class and I enjoyed myself thoroughly.” – Erik Wee, Quality Manager, Pan Pacific Hotels

“Thanks for your enthusiasm in bringing us through the workshop. We felt our passion as much as we felt yours”. Ong, Sing Chin, Director, NTUC Eldercare

Organizational Coach and Change Catalyst: John Hamalian

John S. Hamalian is a globally recognized expert in innovation, change management, and organizational transformation. With over 20 years of experience at General Motors, Dell, and his own consultancy, John has worked across diverse cultures and industries in the USA, China, Korea, India, and Singapore. Having held two Asia-Pacific Director positions, he specializes in Digital-Age Management, Team Development, and Lean/Agile Thinking.

John’s workshops are renowned for their practical, actionable insights that drive real-world results. He is a trusted lecturer at leading universities, a published author on management topics, and a sought-after speaker at international conferences. John’s unique ability to blend theoretical expertise with hands-on applications makes him a catalyst for change, helping organizations thrive in today’s fast-evolving business landscape.