Workplace Conflict Resolution: Reducing and Resolving Workplace Conflict with Ease

Workplace Conflict – The Productivity Destroyer

With a highly diversified multi-generational workforce, workplace conflict has increasingly become a key challenge for organizations. Workplace conflict can destroy productivity and derail projects. It will also paralyze your group, department, or the entire organization. And once initiated, the unpleasant task of conflict resolution falls on your shoulders.

The majority of people choose to avoid the conflict as the Chinese saying “多一事不如少一事“, which basically means “avoid trouble whenever possible”. However, avoiding conflict often left you feel uncomfortable or dissatisfied because no resolution has been reached.

Stuart Hearn, CEO of Clear Review stated, “Conflict should be addressed head-on before it has the opportunity to escalate and become toxic”. Conflict is generally considered to be inevitable, so don’t shy away from it. It is the responsibility of leaders/ managers/ HR professionals to tackle the issues fairly and swiftly. The faster you react, the easier it is to resolve.

Protect your career and workplace from the hidden costs of workplace tension and hostility

Workplace conflict resolution requires persistence, know-how, and faith in the process itself. When handled well, workplace conflict can actually improve subsequent workplace relationships by removing the toxic effects of gossips and aggressive behavior in the workplace.

Only through understanding the art of conflict resolution, we can then turn a potentially destructive situation into an opportunity for innovation and increased performance. Join us in this one-day high-impact workplace conflict resolution workshop to mitigate the impact of conflicts at the workplace. 

Read More: 3 Common Sources of Conflict in the Workplace and 5 Tips on Conflict Resolution!

By the end of the workshop, you will learn:

Foundational Causes of Workplace Conflict: Understand the foundational causes of workplace conflict and how to quickly identify and address the source.

Building a Conflict Protocol: Learn how to create a conflict protocol to prevent disagreements from escalating into conflicts.

Approaching Conflict with a People-First Mindset: Master how to approach any form of conflict with a people-first mindset across various situations.

Coaching and Communication Techniques: Develop coaching and communication techniques to handle conflicts skillfully and effectively.

Who Should Attend

• Managers and Supervisors: Managers, supervisors, and business professionals involved in managing teams and resolving conflicts.
• HR Professionals: HR professionals seeking to enhance their conflict management and employee motivation skills.
• Business Owners: Business owners looking for effective techniques in dispute management and fostering a motivated workforce.
• Professionals Seeking Conflict Resolution Skills: Individuals seeking to acquire effective techniques for dispute management and enhancing employee motivation.

“The most valuable part of the session was the importance of being authentic to oneself before communicating it to a direct report. It was helpful to have actionable tips to follow during difficult conversations”

“Having a framework and a guide to follow while giving feedback was helpful. Also learning ways to work around different problems productively.”

Zi Kit Toh - Founder of Emote, Co-founder of Bros Before Woes | Speaker, Trainer, Facilitator

Zi Kit Toh began his career as an on-call personnel in psychological services, where he developed the essential skills for conducting effective conversations in high-stakes environments. It was crucial for him to quickly build trust, calm heightened emotions, and guide individuals toward productive actions.

After transitioning from psychological services, Zi Kit held multiple roles in university campus wellbeing, ultimately serving on the Education Board of Monash University. His experience also extends to People & Culture consulting at KPMG before founding Emote, where he pursued his passion for teaching essential people skills.

Zi Kit’s expertise lies in understanding emotions and relationships, which allows him to approach both individual and organizational challenges effectively. He specializes in simplifying complex principles and providing practical strategies that leaders can implement with ease, both in the workplace and at home. His ability to break down high-level concepts has made him a sought-after speaker and facilitator.

As a recognized expert in Leadership and Company Culture, Zi Kit is part of LinkedIn's exclusive Top Voices program and has been featured in prominent outlets like HerWorld Magazine, CNA938, and Campaign Asia Magazine. In addition to his corporate work, Zi Kit is a Co-Founder of Bros Before Woes, a Men’s Mental Health company reshaping conversations about masculinity in modern society.