RCA Integrated Tools and Methodologies for Problem Solving in ICT & Smart Systems

Integrated Tools for Advanced IT Problem Solving

This course offers a deep dive into the essential tools and methodologies for effective IT system management and problem-solving in the context of ICT and smart systems. Participants will explore a suite of methodologies, including Root Cause Analysis (RCA), Fishbone Diagrams, 5 Whys, FMEA, Bowtie Analysis, and Project Management, among others. Each tool is designed to systematically identify, analyze, and resolve IT issues, providing a comprehensive framework for sustained system improvement. By understanding the interconnection of these tools, participants will be better equipped to tackle IT challenges with precision and efficiency.

Real-World Application for Sustained System Reliability

Focusing on practical application, the course emphasizes foundational methodologies tailored for IT system management. Participants will learn to prevent recurring issues by applying preventive strategies and optimizing operational processes. The program combines theoretical insights with real-world scenarios, empowering learners to intellectually navigate complex IT environments and enhance their analytical capabilities. By the end of the course, attendees will be equipped with the skills to improve IT systems' reliability, ensuring operational resilience and excellence.

By the end of the workshop, you will be able to:



• Master Comprehensive Frameworks: Gain in-depth knowledge of frameworks such as RCA, FMEA, and Bowtie Analysis, enabling effective analysis and resolution of complex IT system challenges.
• Enhance Analytical Problem-Solving Skills: Develop advanced analytical skills to dissect and address IT issues using models like the 5 Whys and Fishbone Diagrams, identifying root causes rather than symptoms.
• Apply Preventive Strategies: Implement knowledge to anticipate and prevent potential IT failures, ensuring system reliability and operational efficiency.
• Utilize Integrated Methodologies: Leverage interconnected tools and techniques to create a structured approach for troubleshooting and system optimization.
• Foster System Resilience: Employ best practices for IT problem-solving and governance to build robust and sustainable IT systems.

• IT professionals, system administrators, and engineers seeking advanced skills in IT problem-solving and system management.
• Business leaders and project managers involved in overseeing IT operations and ensuring system reliability.
• Technical consultants and analysts looking to apply integrated tools and methodologies for smart system optimization.

“Excellent course material design by YT and excellent delivery. Probably the best online Asian educator that I will ever meet.” – Kavan Lam

“YT IS THE BEST TRAINER!” – Jenni Khoo, Advertising company

“YT explains ML better than my tutors” – Ek Hieng, Ng

“Trainer was superb. Best trainer I’ve had ever. His slides were great also. Much better than the original standard slides.” – Althea, Engineer, Rolls-Royce

“Trainer created a really fun and engaging atmosphere. He is deeply knowledgeable and shares examples and experiences with us. Very highly recommended trainer” – Karthikeyan, IoT practitioner in construction industry

Yang Yen Thaw: Expert in ICT, Data Analytics, and Problem-Solving Methodologies

“Law & tech is a persuasion, management consultancy – a profession, and teaching – a passion”

Yang Yen Thaw, also known as YT, is a distinguished multi-disciplinary practitioner with over 50 certifications spanning corporate law, AI, data protection, and management consulting. With decades of experience in senior executive roles, YT has supported organizations worldwide, guiding them in digital transformation and IT optimization. His expertise extends across diverse industries, offering a unique perspective on integrating technology and governance.

YT has authored multiple books on AI, data protection, and digital transformation, establishing himself as a thought leader in the field. Notably, he was a speaker at the "PDPA and Data Governance" webinar for Smart Nation X, co-organized by the Prime Minister’s Office, SkillsFuture Singapore, and NTUC LearningHub. With a training portfolio that includes over 3,000 professionals from more than 100 organizations, YT’s sessions are renowned for their practical insights and actionable strategies.