Raise Your EQ with Good People Skills

The Art of People Management and Communication Dynamics

In today’s dynamic work environment, strong people skills are the cornerstone of organizational success. The ability to build rapport, communicate effectively, and understand diverse perspectives fosters collaboration, accelerates productivity, and enhances outcomes. By elevating your Emotional Quotient (EQ), you unlock the power of Emotional Intelligence, a critical skill for navigating complex interpersonal dynamics. This workshop empowers participants to decode behavioral patterns, adopt tailored communication strategies, and cultivate meaningful connections, paving the way for greater success in both professional and personal realms.

Transforming Relationships Through Behavioral Insights

This workshop leverages a powerful psychometric tool to help participants uncover behavioral cues and master effective communication strategies. Through practical exercises and actionable techniques, you’ll learn to identify and adapt to different personality types, ensuring smoother interactions and more productive relationships. Whether navigating workplace challenges or strengthening personal connections, this transformative experience equips you with the tools to foster trust, inspire collaboration, and achieve impactful results. Embark on a journey that merges EQ, people management, and communication finesse for a more empowered and connected you.

Upon completion of this course, you will:

• Understand and Adapt to Different Behavioral Styles: Learn to identify various behavioral patterns and flex your communication approach to connect effectively with diverse individuals.
• Enhance Confidence in Communication: Build greater confidence in interacting with internal and external customers, ensuring clear, persuasive, and impactful communication.
• Improve Workplace Efficiency: Develop strategies to manage difficult colleagues and clients, fostering cooperation and collaboration to achieve increased work efficiency.
• Recognize the Impact of Emotions on Relationships: Understand how your emotions influence your attitude and behavior, and apply this awareness to improve people management and relationship dynamics.
• Master Powerful Communication Tools and Techniques: Acquire practical tools and techniques to communicate more effectively, lead with influence, and achieve greater business and personal success.

Learning Methodology

The workshop methodology comprises a balanced approach to learning:

• 30% of the workshop focuses on conceptual foundations, sharing best practices from the trainer's expertise, and engaging in video-based learning for enhanced understanding.
• 70% of the workshop emphasizes hands-on learning through role plays with observations, reviews, and constructive feedback, complemented by small group discussions, presentations, open discussions, and experiential learning activities to reinforce practical application.

This course is suitable for PMETs from:

• Business Development
• Marketing
• Training
• Sales
• Customer service in their engagement with stakeholders.

“Fantastic trainer. Very engaging and knowledgeable. This course taught me how to analyse my blind spots and also help to read others instead of being too judgmental” – Diana Devi, Executive, CRA

“Maxine is excellent. Her communication skills is marvelous. It opens up our minds. Helps us to identify and speed profile others to know self and others.” – Mee Ing, Planner, MINDEF

“She is very engaging and makes the course fun. It helps us to find a communicative style that will match the personality of the person we are working with.” – Joanne, Assistant Programme Manager, NIE

“First and foremost the trainer was excellent and helpful throughout the entire course. Super friendly and approachable. And for someone new learning and trying to understand the course for a start, the length and information given is more than enough.” – Naziruddin, Airport Emergency Service Officer, Changi Airport Group

“She was very lively and quoted relevant examples that are applicable for my workplace. She was effective in explaining the concepts and keen to hear the trainees perspectives which made the class interactive and fun! The course is applicable for MHA officers in our work concept.” – Manpreet, Special Investigator, MHA

“Maxine is a fun facilitator and makes every attendee focused on her, by far the best course of all the courses I attended, there’s no one second we find bored about attending the course. Well done!” – Sandy, Executive Assistant, ESR Fund Management

“I would recommend Maxine as she would relate the teachings with her experiences which made it simpler for students to comprehend. This course explains why people behave differently and how to approach them to solve problems.” – Matthew, Manager, ACRA

“Instructor is energetic and forthcoming in giving direct feedback which is useful. This course helps me to rethink about the profiles I worked with and to apply effective communication style.” – Kelli, Senior Manager, NLB

“Maxine is animated and jovial and keeps the energy during the session very high & hyped! The course is useful to know the different profiles of colleagues we work with and learn how to interact with them for better-shared outcomes.” – Rachel, Manager, National Youth Council 

“Kept the whole session interesting and fun to keep up with while sharing all the course details with us. I would recommend this course to my colleagues so that they would be able to understand and use this soft skill at work or personally.” – Siu Ching, Business Admin Assistant, Advantest (S) Pte Ltd

“Trainer was very engaging and kept the course interesting throughout. Easy and fun to learn new concepts. The content is very suitable for frontline professionals.” – Wei Hao, Customer Service Executive, CPF

“Maxine is knowledgeable about the topic and shares many different insights. The courses help us to learn more about self-awareness and people skills needed in the workplace.” – Crystal, Senior Assistant Executive, Home Team Academy

“She is very bubbly, lively, and interactive so making the whole course less boring. It is interesting to understand the concept of True Colours. Thank you Maxine for the True Color and tips! It is very insightful!” – Lynn, Customer Service Executive, CPF

“Lively and energetic. Able to provide coaching and practical learning on the spot. Practical approach.” – Chuen Siang, HTX

Dr. Maxine Teo, PhD: Expert in Emotional Intelligence and People Skills

Dr. Maxine Teo is a dynamic tri-lingual speaker, corporate facilitator, and coach with over 20 years of experience passionately impacting and inspiring diverse teams across Asia. Renowned as one of the most engaging trainers in the region, Dr. Maxine has successfully delivered transformative training solutions and keynotes on topics such as wealth management, retirement planning, peak performance, and sales excellence in over 30 cities worldwide. Her unique ability to simplify complex psychological concepts into relatable and practical applications has made her a sought-after expert in the field. Fluent in English, Mandarin, and Cantonese, she seamlessly communicates her insights to international audiences, ensuring maximum understanding and engagement.

With a decade of experience in the financial services industry, Dr. Maxine specializes in Relationship Management topics including effective communication, cross-cultural awareness, negotiation skills, and client service excellence. Her extensive research in psychology enriches her training programs, allowing her to provide deep insights into human behavior and organizational dynamics. As the author of the acclaimed "Secret Manual Series," Dr. Maxine's work is celebrated for its practicality and accessibility. Her high-energy delivery style and authentic connection with participants foster an engaging learning environment that encourages personal growth and professional development. Recognized for her contributions to the industry, Dr. Maxine continues to empower individuals and organizations to enhance their emotional intelligence and people skills for lasting success.