Creating Professional Flowcharts using PowerPoint

Mastering Effective UX Writing

In today’s digital world, user experience (UX) plays a crucial role in determining how users interact with applications, websites, and software. At the core of UX is writing that enhances clarity, guides the user, and ensures smooth navigation. Many UX writers face the challenge of making content intuitive and engaging while adhering to design and usability standards. This course will help you navigate these challenges, providing you with the essential tools and techniques for writing concise, accessible, and impactful content that seamlessly integrates into any digital experience.

Transforming Content into User-Centric Language

This 2-day course will provide a thorough understanding of the principles of UX writing, covering everything from tone of voice and consistency to microcopy and error messaging. You will gain practical skills for crafting user-friendly text, including writing button labels, form fields, tooltips, and error messages that align with your product's voice. Through hands-on exercises and case studies, you’ll develop the ability to write content that not only serves functional purposes but also enhances user experience, leading to a smoother interaction with digital interfaces.

Learners are required to bring an internet-enabled laptop

By the end of the workshop, you will be able to:

• Understand the fundamental principles of UX writing and its role in enhancing digital product interactions
• Write clear and concise copy that aligns with a brand’s tone of voice and serves the user’s needs
• Apply best practices for writing effective microcopy, including labels, buttons, and error messages
• Create content that improves navigation and usability for users with diverse needs and backgrounds
• Use UX writing techniques to enhance user engagement, ensuring messages are both helpful and accessible

• Product designers, web developers, and UX/UI designers looking to integrate effective writing into their digital designs
• Content strategists, marketing professionals, and brand managers focused on refining the tone of their digital presence
• Writers, communicators, and anyone interested in learning how to write impactful, user-focused content for digital products

Learners are required to bring an internet-enabled laptop

"Trainer is very clear in delivering concepts and the training materials are excellent. The most useful section in this workshop is how to create flowcharts in an efficient and organised manner." Ho Li Theng, Asst Dir (Compliance Mgt), Ministry of Manpower

"Very good in organising and explaining his points. Useful shortcuts in creating flowcharts + what to/ not to do when creating flowcharts." Gilson Chin, Executive, Service Experience

"Trainer is very helpful and addresses any questions the class have. He will come over to show us on our computer. Ensures the class understand as he will often ask if we are alright." Siti Hanim, Senior Executive, AGC

Ezekiel

Ezekiel thrives on conceptualizing and creating compelling visual content which effectively communicate complex ideas and concepts to audiences in an intuitive and captivating format. To-date, he has created decks which has helped clients in a wide array of industries (in areas such as CET, Financial Institutions, Tech companies, etc.) to raise funds, win awards, increase sales, or secure audience buy-in for international joint ventures. 

Ezekiel strives to discover novel approaches to captivate and persuade audiences with design, enabling him to keep abreast of content design trends. To empower working professionals to do the same, Ezekiel readily imparts his know-how in effectively in communicating data and information persuasively to learners from SMEs, MNCs, Government agencies, and Institutes of Higher Learning to captivate their audience and convey complex concepts and ideas in a relatable and memorable manner.

To-date, Ezekiel has enabled hundreds of learners to better communicate ideas and gain audience buy-in through design workshops which he has conducted for a plethora of organizations such as the American Embassy, A*Star, CAAS, DB Schenker, EDB, HTX, Fullerton Fund Management, Intel, Maxis, MOH, MHA, NAC, NUS, NTUC, PMO, Singapore Polytechnic, UOB, YHI, and more.