Manage Conflict with People Effectively

Mastering Conflict Management

Building and sustaining strong customer relationships is paramount to business success. Occasionally, conflicts arise due to factors like power dynamics, resource allocation, strategic differences, decision-making, roles, goals, and personalities. Managing conflict is among the most demanding aspects of organizational life. Left unresolved, conflict can detrimentally impact both individuals and the organization. While confrontation might be daunting, many individuals prefer conflict prevention, de-escalation, and constructive resolution whenever possible.

Empowerment through Conflict Resolution and Assertiveness

Welcome to a high-energy, interactive workshop designed to raise your awareness about potential triggers and effective approaches to diverse conflict situations. This immersive experience equips you with essential tools and techniques to navigate challenging individuals and scenarios, both in personal and professional domains. Enhance your confidence and assertiveness, enabling you to manage complex situations with finesse. Join this workshop to bolster your conflict management prowess and foster constructive outcomes in various aspects of life.

Upon completion of the course, learners will be able to:

• Handle difficult customers with confidence
• Determine the nature of conflict
• Learn how you react to conflict
• Learn how to reduce conflict and enhance your self-development
• Learn common pinches of nine types of individuals
• Identify various reasons which lead to conflict
• Learn how they tend to behave when they feel pinched
• Learn how to approach individuals of each type during conflict
• Learn Basic Assertions and useful opening phrases

For those who are leading, mentoring and coaching team members, want to sharpen their skill set to gain self-awareness, learn best practices, and discover innovative ways to transfer essential skills.

• Executives
• Managers
• Senior as well as seasoned managers 

"Ram is able to engage his audience in a fun and interactive way. His delivery is clear and concise and he helps the audience to remember key learning points in a unique way." - Desmond Kan, Assistant Director (Communications and Engagement, MOM ACE Group)

"An inspiring trainer who has managed to bring laughter into classroom trainings and yet imparts valuable life skills and career knowledge to the trainees. " - Seok Yee Ng, Head of FP&A and Legal Entity Management (MBA (Banking & Finance) and CA (Singapore))

"Absolutely fantastic to have him as a facilitator. Approachable and knowledgeable. The way he facilitated the classroom despite in the zoom setting is very engaging. Thanks Ram!" - Mohd Helmi, Flight Attendant at Singapore Airlines

Santhanaram Jayaram has more than 28 years of experience in both the private and public sector including Financial Services - Retail and Learning and Development. Qualified for the Million Dollar Round Table in 2005, 2006 & 2007. Author of Ram up your Laughter. Appeared on National TV, Radio, Print. Current Board of Director for a Credit Co- operative with over 43,500 members (Telecoms Credit Co-operative) and Director of Security companies - Security Masters and Secure Guard. Some of the companies he has worked with ranges from Mcdonald’s, Coca-cola, Singapore Airlines, UOB Bank, Starbucks, Fox Channel International, Baker Hughes, UBS bank, Biomin, Singtel, Scoot, Daimler Financial Services.

With his versatility, engaging presence and diverse industry experience in hosting, facilitating and relating to a diverse group ranging from the PMETs to the C-suite, such as Lee Kuan Yew's School of Public Policy’s Senior Management Program, Regional Agency Workshop QBE Insurance, Regional Symposiums Strategic Project Management: Greater Business Results in Uncertain economy, Project of the Year Award by Project Management Institute Singapore, Ram has also appeared in Print, Radio ,National TV and on Netflix. Besides personalising and customizing trainings to multi-national corporations, universities, and private associations, he also specialises in helping top level executives to improve their operational efficiencies; relate better thru communication skills, pioneer creativity thru design thinking skills, become better leaders thru leadership and people management, deliver greater service excellence and move up the next level thru career coaching. 

Qualifications

- Master of Business Administration (Oklahoma City University)

- Bachelor of Science (Hons) (University of Bradford)

- Advance Certificate in Training and Development (ACTA)

- Master NLP Practitioner (American Board of Neuro-Linguistic Psychology)

- Certified in Laughter Yoga, Identi3 profiling, Enneagram, FIRO-B, Belbin Team Roles