A DMAIC Guide to Process Improvement Using Lean Six Sigma

Revolutionize Your Processes with Lean Six Sigma

Lean Six Sigma is a proven methodology that combines Lean principles and Six Sigma techniques to eliminate defects, reduce waste, and optimize processes. By targeting inefficiencies and ensuring quality, this disciplined approach enables organizations to achieve higher profitability, sustainability, and operational excellence. From manufacturing to transactional services, Lean Six Sigma has helped countless organizations unlock measurable improvements, empowering them to meet and exceed performance goals.

DMAIC: The Foundation of Lean Six Sigma

At the heart of Lean Six Sigma lies the DMAIC framework—a structured, five-phase process designed to solve complex problems and improve operational efficiency. Define, Measure, Analyze, Improve, and Control (DMAIC) serves as a step-by-step guide to identify root causes, implement impactful solutions, and sustain long-term improvements. Rooted in the scientific method, DMAIC not only enhances existing processes but can also integrate seamlessly with broader quality initiatives like Lean. By mastering DMAIC, organizations can drive continuous improvement and create a culture of operational excellence.

In this 1day workshop, you will gain answers to these key questions:

• How should we start six sigma project in our organization? 
• When should we start six sigma project in our organization? 
• How to improve through DMAIC approach?
• Is six sigma really applicable, as we don’t observe any process defect?

At the end of this course, you will be able to:

• Confidently apply the DMAIC Lean Six Sigma framework to optimize processes, profitability, and growth.
• Follow a step-by-step guide to implementing Six Sigma methodologies in their organizations.
• Use Value Stream Mapping tools to map, analyze, and evaluate business processes.
• Execute Lean designs, analyze process failures, and maintain ongoing quality and improvement.
• Improve process stability and operational efficiency by identifying and correcting various types of waste.

• Managers and Executives responsible for driving process improvement and operational excellence.
• Supervisors seeking to enhance organizational efficiency and profitability.
• Officers and Professionals involved in continuous improvement initiatives.

“Andrew is a very effective trainer with a lot of great examples to explain concepts. The training class was very engaging and fun” – Catherine Mendez, SAS

“Mr Cheah is knowledgeable in his delivery and is able to explain contents well. His amiable personality is very welcoming and keeps the class entertained.” – Nuraishah Nahat, MHA

“Andrew is able to bring concepts to the simple minds. The concepts are easy to apply. There were no boring moments at all! Totally worth my time!’ – Armida Diano, Qualcomm Global Trading Pte Ltd

Organizational Effectiveness Coach - Andrew Cheah

Andrew Cheah is a seasoned trainer and management consultant with over 30 years of experience specializing in performance management, productivity improvement, behavioral change, and leadership. Fluent in English, Mandarin, and Malay, Andrew has trained and consulted for a diverse array of industries, including banking, insurance, manufacturing, hospitality, and public services, across Singapore, the UAE, Malaysia, China, Thailand, Indonesia, and Vietnam.

Andrew’s expertise in Lean Six Sigma has contributed to transformative outcomes for his clients, including a prestigious win at the Malaysian National Productivity Award. His thought leadership has been showcased at international conferences alongside industry luminaries such as Professor Michael Gregory (University of Cambridge) and Mr. Dieter Heyl (Mercedes Benz Malaysia).

Holding an MBA from the University of Portsmouth, UK, Andrew is also certified in Blue Ocean Leadership and Leading Dimensions Profiling, bringing a well-rounded perspective to his workshops. As a qualified ISO9000 assessor and a member of the Association of Productivity Specialists (New York), Andrew combines technical expertise with practical insights to empower participants with actionable strategies for achieving organizational excellence.