Conduct Effective Exit Interviews to Identify Hidden Problems Within Your Organization

The Cost of Employee Turnover

Employee turnover has significant implications for organizations, affecting revenue, profits, productivity, and employee morale. Beyond the financial costs of recruiting and training replacements, turnover can disrupt product quality and workplace dynamics. Despite these challenges, many organizations fail to uncover the root causes of turnover, leaving critical issues unresolved. This workshop provides a comprehensive approach to understanding and addressing these challenges through practical tools and interactive learning.

Strategies for Retention and Data-Driven Insights

In today’s competitive environment, retaining top talent is essential for organizational success. This workshop equips participants with the skills to identify why employees leave, why they stay, and how to respond effectively. Through group discussions, case studies, role-playing exercises, and presentations, participants will learn to design impactful exit interviews, apply effective interview techniques, and analyze the data collected. These insights will empower organizations to implement targeted strategies, improve retention, and create a resilient, engaged workforce.

By the end of the workshop, participants will be able to:

• Understand Turnover Impact: Recognize the effects of employee turnover on organizational performance and overall success.
• Grasp Exit Interview Value: Identify the purposes and benefits of conducting exit interviews to address staff attrition effectively.
• Design Strategic Questions: Develop targeted exit interview questions to uncover in-depth reasons behind employee resignations.
• Apply Effective Techniques: Use proven exit interview techniques to reveal critical issues contributing to staff turnover.
• Analyze and Act: Collate, analyze, and translate exit interview data into actionable measures to reduce and resolve employee turnover.

Who Should Attend

HR Professionals: Ideal for HR managers and specialists involved in employee relations, retention strategies, and workforce planning.

Team Leaders and Supervisors: Suitable for those overseeing teams and aiming to improve retention and morale.

Organizational Development Specialists: Beneficial for professionals focusing on enhancing workplace culture and employee engagement.

Business Owners and Managers: Recommended for decision-makers seeking to reduce turnover and improve operational efficiency.

Recruitment and Talent Acquisition Experts: Useful for understanding how exit data informs better hiring and retention strategies.

"Bernard is very clear in his teaching and very knowledgeable"

- Nur Haslindah Hassan, Distribution Administrator, Elmos Semiconductor Singapore (2024)

"Ability to explain clearly with practical examples and solutions provided. Detail explanation and the ongoing questions and answers throughout the duration of the course."

- Guo He-Jun Eugene, HR Office Manager, Cambiao Risso Asia (2024)

“Trainer is very knowledgeable and clear in his teaching. I have learnt to be concise in drafting the handbook. Thank you Bernard for sharing!”

– James Poon, Banyan Home

“Trainer is well experienced and informative. Very engaging!”

– Sahira Sulaiman Sait, Jamiyah Singapore

Mr. Bernard Tay - Senior HR Coach & Consultant

Bernard Tay is a seasoned HR professional with over 20 years of experience in human resource management and development across diverse industries, including aviation, telecommunications, electronics, medical, and education. He has held senior HR positions in both private and public sectors, working with renowned American and Japanese multinational corporations. Bernard’s expertise spans the full spectrum of HR functions, such as compensation design, expatriate management, staffing, organizational development, and employee relations. His consultancy work has extended beyond Singapore to ASEAN countries, including Malaysia, Vietnam, Laos, and Myanmar.

In addition to his corporate achievements, Bernard has served as a Senior Assessor for the prestigious People Excellence and Singapore Quality Awards. He is an accomplished trainer, delivering HR management programs to participants from various organizations. Bernard holds a Bachelor of Arts degree in Economics and an honors degree in Sociology from the National University of Singapore. He also earned a Master’s degree in Human Resource Development and Education from George Washington University, USA. As a certified Advanced Certificate in Training and Assessment (ACTA) trainer, Bernard combines his academic foundation and practical expertise to guide HR professionals in achieving excellence.