High Impact Supervisor & Manager Skills for New Managers
Your Challenge: How to Effectively Delegate and Lead your Team to Achieve organizational goals and operational deadlines
Managing people is one of the most demanding yet rewarding skills set you can have. Many newly promoted managers and supervisors failed to transit from a high performance individual into an effective team manager. Alarmingly, the latest Survey by CareerBuilder shows that close to 60% of new managers and supervisors receive no formal management training and are ill prepared for the new challenges and roles without proper guidance.
Our Solution: A Step by Step Roadmap to Setting Clear Expectation and Effective Communication Techniques.
There is more to being a manager or supervisor than longer hours and greater responsibility. Becoming a manager is a whole new role and demands new skill sets. Having people report to you means additional demands on your time
- Learning to Lead by understanding the different roles and responsibilities as a Managers .
- Learn how to clearly set and communicate performance goals for optimal results
- Learn how can you express yourself clearly and apply active listening
- How to identify team members’ strengths and weaknesses through constructive feedback sessions
- How to recalibrate relationships with senior leaders, your peers, and other important stakeholders.
- Earn the Trust and Support of the team by resolving operational issues and conflicts transparently
Key Takeaways - Take charge of your role and achieve results fast!
- Understand your role as leader and the qualities your team desires
- Appreciate the power of contrarian leadership
- Assess where you stand on a number of key leadership qualities
- Discover how much value you add and how to create more
- Learn how, why, and what to delegate to make the most of your time and develop others
- Assess your potential as a multiplier of talents
- Develop empathetic listening skills
- Learn how to give praise and feedback to motivate and elicit peak performance
- Be Inspired!
Who will benefit most from this seminar?
Aspiring and soon-to-be-promoted supervisors
Newly appointed team, work group, and project leaders
Experienced supervisors with little or no formal supervisory training
Supervisors and managers with less than one year’s experience
- Presentation and discussion
- Interactive sessions
- Individual exercises
- Group activities
- Personal assessments, reflection, and action planning
“I enjoy the analogies that David shares. Great videos shared to get participants thinking. The course is recommended for newly appointed supervisors or managers.”- Yvonne, SPD
“David knew the methodology well and kept us entertained throughout the course! Vital topics were captured. Loved the session!” – Ms Razeena, C.S Manager
“David is knowledgeable and there are applicable tools/strategies which we can use to become a better manager. Good tips for new managers. ” – Siu Ling, SPD
Organizational Coach: Mr. David Goldwich
David Goldwich is a “reformed” lawyer who is committed to helping people get what they want by teaching them how to play the negotiation game and be assertive, compelling, persuasive communicators. He practiced law in the United States for more than ten years, arguing before judges and political, government, and community bodies.
David is trained as a mediator and has managed small businesses as well. He advocates the interest-based negotiation approach developed at Harvard to achieve win-win outcomes.
As a highly sought after consultant, David uses simulations, role play, skits, and interactive sessions to help participants learn and improve their skills, he has delivered customized training to many organizations across Asia, David also appears frequently on radio, and hosted a television talk show. David is alos the author of Win-Win Negotiations: Developing the Mindset, Skills and Behaviours of Win-Win Negotiators.
1. The Leader’s Role
A brief history of management
Manager, leader, boss, and coach
Characteristics of a great leader
The Big Picture of Everything
Are you a Multiplier?
Google’s secret sauce: Nuggets from the data mine
2. Asserting Yourself in Your New Role
The Window of Opportunity: First impressions
Vitamin C – Confidence
Vitamin A – Assertiveness
Vitamin E – Enthusiasm
The trust equation
3. Delegating to Create Value
How do you spend your time?
Hey manager, do your job!
What to delegate
How to delegate
4. Communicating with Your Team
Active vs. Empathetic listening
Language matters: Tone, toss backs, yes but, and the pointed why?
Magic questions for performance review
5. Your Action Plan