How to Handle Difficult Employees

Understanding the Challenges of Difficult Employees

This comprehensive workshop is tailored for managers and team leaders seeking to navigate the complexities of working with difficult employees. Participants will delve into the characteristics of challenging behaviors, uncover the underlying causes, and gain a deeper understanding of how these dynamics impact team performance. By exploring the root issues behind difficult employee behavior, leaders will be better equipped to approach these situations with empathy and insight.

Building Skills for Effective Management and Support

Through interactive modules, the workshop provides practical strategies to manage and support challenging employees while fostering a positive and productive workplace culture. Participants will learn effective communication techniques, conflict resolution skills, and trust-building strategies that empower them to address difficult situations confidently. With a focus on actionable tools and techniques, this program equips leaders to enhance team cohesion and maintain a respectful and supportive work environment.

By the end of the workshop, you will be able to:

• Identify and Define Difficult Employees: Recognize characteristics and behaviors that classify employees as difficult.
• Analyze Causes and Triggers: Understand the underlying causes and triggers of challenging behavior to address them effectively.
• Implement Management Strategies: Apply best practices for managing difficult employees, including conflict resolution and performance improvement techniques.
• Enhance Communication and Build Trust: Strengthen communication skills and foster trust to create a more collaborative and positive work environment.
• Develop Emotional Intelligence and Action Plans: Build emotional resilience, and design actionable plans to manage and support challenging employees while maintaining team harmony.

• Managers and Team Leaders: Professionals responsible for overseeing teams and ensuring effective operations.
• HR Professionals: Human Resource Managers, Specialists, and Consultants focused on workplace management and employee relations.
• Executives and Project Managers: Middle and senior executives, as well as project managers, seeking strategies to lead diverse teams effectively.
• Customer Service and Support Supervisors: Supervisors managing customer-facing teams in service or support roles.
• Training and Development Experts: Specialists involved in employee training, skill development, and organizational growth.

"Trainer is engaging and knowledgeable in the area of discussion."

- Phua Chia Yi, Senior Assistant Director, ICA (2024)

"I enjoyed Adrian's sharing of his job experiences. He's well prepared for the course and often checked on us if we have any queries."

- Chan Foong Teng, Manager, MOH (2023)

A Seasoned HR Strategist: Adrian Wong

For over three decades, Adrian Wong has established himself as a distinguished HR professional with an impressive career spanning diverse industries including information media, manufacturing, industrial, and logistics. His professional trajectory includes significant roles such as Senior Associate Consultant at SHRI Corporation, Senior HR Advisor at PSB Academy, and Corporate HR Director at McGraw-Hill Companies, demonstrating his versatility and strategic expertise in human resources management.

Adrian's professional repertoire encompasses a comprehensive range of HR disciplines, including strategic HR management, performance management, talent development, change management, and industrial engineering. His passion extends beyond traditional HR functions, focusing on coaching companies and leaders in talent development, cultivating transformative organizational cultures, and enhancing efficiency during mergers and acquisitions. With extensive experience across the Asia Pacific region, Adrian has consistently delivered innovative solutions that drive organizational growth, optimize human capital, and create sustainable competitive advantages for businesses.