Course Information

Start Date 13 Nov 2018, Tuesday
End Date 13 Nov 2018, Tuesday
Time 09:00 am to 05:00 pm
Venue 100 Orchard Road, Concorde Hotel Singapore
Fee $588 (Excluding GST) Inclusive of hotel buffet lunch, light refreshments and course materials
Contact 6720 3333 (Ms Rina)
Registration Form

Nov 2018

Essential EQ Tactics for Dealing with Challenging People


Do you dread going to work or having to work together on an important project with some colleagues who drive up the wall? Are you surrounded by vicious backstabbers, sneaky idea stealers, lazy whiners, nitpicky control freaks and people who simply have nothing nice to say about you? If you are facing these situations then this workshop is for you.

Keys to Forming Win-Win Relationships at Work

In this result oriented workshop, you will learn the power of influence and persuasion to deal professionally with difficult colleagues, co-workers, bosses and customers. You will be taught to defang ‘poisonous’ people that you meet who are always figuring out ways to bring you down. This workshop will also show you strategies to defuse explosive situations and manage conflicts. With the right attitude and skills you will learn to encourage positive, health change and learn to work professionally with difficult people.

Key Takeaways: How to Influence people and Sharpen your EQ skills

By the end of the workshop you will be able to:

  • Distinguish and deal professionally with these difficult people: The Walking Dead, The Grandiose Narcissistic, and The Criticizing, Know-It-All
  • Understand the psychology of challenging people and how they “Hook” you
  • Switch extremes into facts with the “Unhooking Technique”
  • Move to problem solving to avoid getting into a ‘’stuck mode’’ with a difficult individual
  • Accentuate positive behaviour and neutralize negative ones with emotional intelligence
  • Build trust and rapport with assertive communication
  • Recognise attitudes, intentions and hidden agendas behind unreasonable actions to prevent getting “dragged down”
  • Discover your individual style of handling conflicts with the TKI and find new ways to manage tough situations
Workshop Outline: What Would be Covered in this Popular and Result Oriented Workshop

The Classic Profiles of Difficult People

  • The 4 types of difficult people

Using Emotional Intelligence to Deal with Difficult people

  • Change your Perspective: Leverage your Inner Strength
  • Challenge Yourself: Step outside your Comfort Zone
  • Tenets Of EI
  • Tenets Of EI
  • The Amygdala Hijack: 6 Seconds
  • The SPECKLE Framework: Close the Execution Gap

Manipulative Moves in Rhetoric

  • The Grandiose Narcissistic
  • Dealing with a zero-sum situation

Conflict Handling Styles

  • The TKI Conflict Mode
  • Two Basic Dimensions of Conflict Behaviour
  • TKI Questionnaire

Communicating with Different Personality Types

  • Understand the Different Personalities
  • The 4-Step process in Building the Golden Bridge
  • The Power of Positive Language
Meet the Industry Expert: Ms Sandra Daniel

Sandra Daniel holds a Master in Science (Training and Development) from University of Leicester (United Kingdom). She has been an adjunct tertiary lecturer and regional trainer since 2001. She is a specialist in areas of communication and speed reading.

As a trainer, Sandra has been designing, developing and delivering customized programs to various statutory boards, government-based organizations and private business enterprises. Some of organizations that have engaged her services are the Singapore Police Force, Singapore Prisons, Ministry of Home Affairs, Ministry of Defence, Singapore Armed Forces, Singapore General Hospital, Housing & Development Board, Land Transport Authority and Central Provident Funds Board.

Besides lecturing Sandra is also a courseware developer for speed reading from the following Universities:

  • TUM (Asia) German Institute of Technology
  • University of Glasgow
  • Singapore Institute of Technology
  • University of Liverpool
  • University of Manchester
  • University of Newcastle

To date, Sandra has published three books:

  • Impactful Academic Writing
  • Extremely Busy People’s Guide to Read faster, Memorize better and Think clearer
  • How to think critically with Sun Tzu Art of War Stratagems

Sandra also regularly contributes articles on management and learning to Straits Times Recruit.