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Mar 2018

Emotional Intelligence: Your Key To Personal And Professional Excellence

Course Information

Start Date29 Mar 2018, Thursday
End Date29 Mar 2018, Thursday
Time09:00 am
Venue100 Orchard Road, Hotel Concorde
Fee$580 Inclusive of 2 coffee breaks, light refreshments and buffet lunch
Contact6822 8596
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In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. Explore Your Emotions and Improve Your Intrapersonal Intelligence. Emotional Intelligence (EI), a set of skills that help us perceive, understand and manage emotion, is a strong predictor of the level of success one can achieve in life. Studies have shown that an individual’s EI, instead of IQ, is a better indicator of success, mental and physical wellness, attainment of personal goals, as well as overall happiness. In addition, individuals with high EI are able to build stronger relationships with others, especially in the workplace, which is characterized by mutual respect, team work and open communication among the staff. They will be able to demonstrate empathy towards their coworkers’ concerns, manage workplace conflicts, build trust and foster rapport with others. In addition, they are also more likely to remain resilient in the face of adversity.


Through vivid examples, let renowned Pschologist Ms Joy Hou shares with you the 5 main competencies of emotional intelligence: self-awareness, self-regulation, empathy, motivation, social skills. and shows how they determine our success in relationships, work, and even our physical well-being. What emerges is an entirely new way to live and work smarter and happier.

Key Takeaways

Learn how to improve your social skills in order to rapidly succeed in your professional and personal life in this one day interactive and experiential workshop

  • Define emotional intelligence
  • Identify the benefits and importance of emotional intelligence
  • Identify the 5 competencies of emotional intelligence
  • Increase self-awareness of own emotions
  • Relate emotional intelligence to the workplace
  • Develop skills to manage own emotions effectively
  • Recognize emotions in others
  • Demonstrate empathy to others
  • Acquire effective listening and responding skills
  • Increase ability to develop effective working relationships with others
Format of Workshop

This workshop aims to be interactive, and will include various experiential activities such as role plays and group discussions to enhance learning and engage the participants.

Format of Workshop

Professionals working in Organisations, Directors, Line Managers, Supervisors, Team and Assistant Team Leaders, HR Practitioners, concerned parents who would like to know how to help their children develop holistically and everyone who would like to change their lives for the better.


Ms Joy Hou is a Registered Psychologist and a Full Member of the Singapore Psychological Society. She takes a special interest in the mental and emotional well-being of individuals, in particular, children and youths. Her work experience includes providing counselling for individuals who seek emotional and psychological support. She has worked in both clinical as well as non-clinical settings, including schools, voluntary welfare organizations and the Institute of Mental Health. In addition, Joy also currently conducts mental health-related talks and workshops in schools, and corporate and community organizations.

As a registered school instructor with the Ministry of Education, Joy has conducted several school assembly talks under the Health Promotion Board’s COPES programme, which aimed to help secondary school students to better manage their negative emotions.

Joy’s strength as a counsellor and facilitator is in her ability to quickly build rapport with individuals with her warmth and enthusiasm. Her passion is sharing with others is shown in her initial work as an NIE-trained teacher. Today, she shares her knowledge through corporate workshops and workplace health programmes, as well as in her capacity as an adjunct lecturer in The School of Positive Psychology, Arium School of Arts and Sciences, and at the ACC Institute of Human Services.

Joy holds a Master of Arts (Applied Psychology) from NTU and had been conferred a Bachelor of Science with Diploma in Education from NIE, NTU. She also has a Bachelor of Science (Psychology) from the University of Southern Queensland, where she received the Dean’s Commendation for Outstanding Achievement. A Certified Behavioural Consultant in the DISC profiling system, Joy has also attained a NLP Practitioner Certification from the American Board of Neuro-Linguistic Programming.

  1. Introduction to emotional intelligence
  2. EI Competency 1: Self-Awareness – Discovering and Utilizing Our Signature Strengths
  3. EI Competency 2: Self-Regulation – Looking Beneath the Anger Iceberg
  4. EI Competency 3: Motivation – Transforming Your Inner Critic into Your Inner Cheerleader
  5. EI Competency 4: Empathy – Connecting with “Difficult” People:  Is It Possible?
  6. EI Competency 5: Social skills – Communication Works! Developing Skills to Build Bridges and Relationships