Emotional Intelligence – Different Strokes For Different Folks (LIVE Stream)
Emotional Intelligence- Another kind of Smart
Emotional intelligence is crucial in workplace performance. People with high levels of emotional intelligence are able to foster stronger relationships, have greater career success and more effective leadership skills. The birth of the term ‘Emotional Intelligence’ served as a missing link in the shocking finding that people with average IQ perform better than those with higher IQs 70% of the time. In this workshop, you will learn how to raise your emotional intelligence and communicate effectively with everyone and anyone.
Different Strokes for Different Folks
We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. It is imperative that we are equipped with the essential skills to handle different groups of people.
You will learn the appropriate communication styles that will help avoid ineffective communication and improve work relationships. Do not let negative experiences affect your willingness to try and get along with anyone! Discover how you can use the DISC as a tool to come out tops with not just textbook answers but tried and tested techniques as well!
Key Takeaways - Learn Tangible skills to Connect, Engage and influence as a manager and leader.
This workshop delivers a step-by-step program for increasing your EQ through
- Using EQ to interact positively with your colleagues and subordinates; and clients.
- Identifying, discerning and escalating people’s needs.
- Maintaining ongoing relationships.
- Reading people by identifying one’s perception, values and belief system.
Discovering People Communication Tendencies
- Personality development—nature or nurture?
- Understanding the 4 communication styles.
- How to use the four personality type psychometric tool (DISC) to communicate to different groups of people.
- How to leverage on one’s strengths and work on his/her weaknesses.
- Understanding the differences between behaviour and intentions-Customising communication style to different profile types.
Using the DISC to promote team cohesiveness and buddy systems.
- Improve participants’ performance levels.
- Reduce stress levels among colleagues.
- Confidently handle and lessen grievances and complaints in a systematic and calm fashion.
- Master the art of objection handling and work towards a resolution.
Who Should Attend?
This course is designed for every working professional who yearns to understand where their internal and external customers are coming from.
“First time using Zoom. It was a pleasant and smooth experience. Caroline is knowledgeable and able to answer our questions timely. This course is recommended in order to be able to handle different colleagues and customers personalities.” Junaidah, Library Officer – NLB
“The usage of Kahoot and videos makes it entertaining. The trainer is effective and entertaining. This course is useful to know that there are different ways to deal with different types of people.” Kate, SPF
“(Learning via Zoom) It was quite effective. Ms Dawson is a highly engaging trainer and gave various examples on how the topics she went through are applicable in real life. It gives us a greater sense of awareness to help us to be more effective in communication.” Nadya, Personal Secretary – Supreme Court
“Good learning experience using Zoom. This course is useful in understanding yourself better and also others and so be able to communicate and work better with others.” Yvonne, Investigation Support Team – SPF
“Zoom is good. The session is no too long and there are breaks in between. She is engaging and good to listen to.” Erliena, Admin Executive – Thye Hua Kwan Moral Charities (THK FSC @ Tanjong Pagar)
“Good Pacing and makes everyone very comfortable with the lesson. Able to apply the skill set on work to communicate better.” Jeanie, Crime Strike Force – SPF
“Caroline is friendly, vocal and expressive. This course helps us gauge situations and resolve them professionally.” Anne, Personal Secretary – Supreme Court
“Thanks Caroline for the interesting webinar. I have learned a few techniques on communication. This will help me a lot during my work. Thank you very much!” Sharon, Physiotherapy Associate – NTUC HEALTH
Communication Guru – Ms Caroline Dawson
Caroline Josephine Dawson has more than 18 years of invaluable experience as an Editor of lifestyle and technical publications and 15 years teaching business management, environmental and soft-skills communication.
As a former journalist, Caroline’s professional work experience as a Corporate Trainer/Facilitator, Keynote Speaker and Learning & Development Consultant; has required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the work force. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the Employability Skills System where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.
Her many opportunities in working with the public and private sectors around the world has enhanced her training experience. Participants of her training workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline has trained operational, supervisory and managerial staff from various organisations.
She holds a Master of Arts in Mass Communication from NTU (Singapore) and has attained the Diploma in Teaching English to Speakers of Other Languages (TESOL) certification through the London Teacher Training College and also teaches English as a foreign language. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and she has administered the tools to top level managers and supervisors on managing their leadership styles and team members. She is currently pursuing her doctorate studies in Business Administration through a Paris-based business school.