Course Information

Start Date 22 Feb 2019, Friday
End Date 22 Feb 2019, Friday
Time 09:00 am to 05:00 pm
Venue 100 Orchard Road, Concorde Hotel Singapore
Fee $588 (Excluding GST) Inclusive of hotel buffet lunch, light refreshments and course materials
Contact 6720 3333 (Ms Rina)
Registration Form

Feb 2019

Emotional Intelligence – Different Strokes For Different Folks

Emotional Intelligence- Another kind of Smart

Emotional intelligence is crucial in workplace peformance. People with high levels of emotional intelligence are able to foster stronger relationships, have greater career success and more effective leadership skills. The birth of the term ‘Emotional Intelligence’ served as a missing link in the shocking finding that people with average IQ perform better than those with higher IQs 70% of the time. In this workshop, you will learn how to raise your emotional intelligence and communicate effectively with everyone and anyone.

Different Strokes for Different Folks

We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. It is imperative that we are equipped with the essential skills to handle different groups of people.

You will learn the appropriate communication styles that will help avoid ineffective communication and improve work relationships. Do not let negative experiences affect your willingness to try and get along with anyone! Discover how you can use the DISC as a tool to come out tops with not just textbook answers but tried and tested techniques as well!

Key Takeaways – Learn Tangible skills to Connect, Engage and influence as a manager and leader.

This workshop delivers a step-by-step program for increasing your EQ through

Discovering People Communication Tendencies
  • Personality development—nature or nurture?
  • Understanding the 4 communication styles.
  • How to use the four personality type psychometric tool (DISC) to communicate to different groups of people.
  • How to leverage on one’s strengths and work on his/her weaknesses.
  • Understanding the differences between behaviour and intentions-Customising communication style to different profile types.
Using the DISC to promote team cohesiveness and buddy systems
  • Improve participants’ performance levels.
  • Reduce stress levels among colleagues.
  • Confidently handle and lessen grievances and complaints in a systematic and calm fashion.
  • Master the art of objection handling and work towards a resolution.
Who Should Attend?
This course is designed for every working professional who yearns to understand where their internal and external customers are coming from.


Testimonials - Practical Guide to Help you and your team to reach Peak Performance Level

“Jovial trainer with intensive knowledge, straight forward and precise in content sharing and example sharing” – Ico Tan, Business Development (Star Cruise)

“Caroline is very engaging and well-versed in the subject she is teaching. Appreciate the level of energy coming from her to keep the class lively and conducive for learning” – Clarissa Chang, Senior Officer (Singapore Customs)

“The topic is thought-provoking, and the trainer is very persuasive and knowledgeable on the subject matter” – Assab Pacific

“Extremely informative and interesting. Everything is well organized. Trainer is excellent and enlightening. Thank you.” – Building and Construction Authority, BCA Singapore

Communication Guru – Ms Caroline Dawson

Ms Caroline has more than 16 years of invaluable experience in soft-skills communication. During her numerous corporate exposure with local and foreign participants, Caroline has provided counselling and coaching services to many multicultural individuals and teams while also mentoring fellow educators in developing their professional skills

Caroline’s wide ranging expertise in the field of communication and management is just one half of the equation as her focus lies in the other where corporate education must always serve the business need and that any development intervention is an investment that must deliver a return. By closely observing and identifying individuals with special learning needs, she has maintained that experiential, innovative teaching methods and highly interactive curriculum are key motivational factors that enhance one’s communication and personal development skills.