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May 2021

EMOTIONAL AGILITY: Embrace Change and Overcome Uncertainty at Work and in Life (LIVE Stream)

Course Information

Start Date7 May 2021, Friday
End Date7 May 2021, Friday
Time09:30 am to 04:30 pm
VenueOnline LIVE Stream via Zoom
Fee$600 (Excluding GST)
Contact6720 3333 (Ms Rina) training.aventis@gmail.com
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LIVE Stream

What is Emotional Agility?

Emotional agility is the ability to be with yourself in a way that is courageous and curious and compassionate. Emotional Agility shares a new way of relating to yourself and the world around you. People with high emotional intelligence are usually successful in most things they do.

Effective leaders do not buy into or try to suppress their inner experiences. Instead, they approach them in a mindful, values-driven, and productive way-developing what we call emotional agility. In our complex, fast-changing knowledge economy, this ability to manage one’s thoughts and feelings is essential to business success.

Our Emotions Are Data Which We Can Learn From, But We Don’t Need To Be Controlled By Them

Why? This is because successful managers and leaders have to develop their ability to engage people in change, deal with uncertainty, navigate complexities, set a context for performance, and build collaboration that sets them apart from the rest. Further, because they create a climate of psychological safety around them, they go through life much more easily than people who are easily overwhelmed by emotions.

Key Takeaways

If you are interested in sharpening your Emotional Agility, then this workshop is for you. Using rigorous skill-building exercises,  boost your self-awareness, self-regard, self-control, social-perception, and social effectiveness.  By the end of this workshop you will be able to:

  • Developing receptiveness to being open to new ideas and shifting perspectives for change
  • Redirecting disruptive impulses and moods to be calm and diplomatic in challenging situations
  • Balancing the emotional and cognitive brains
  • Executing resoluteness to resist the pressure to cave in
  • Demonstrating self-confidence to influence and take charge
  • Empathizing to build relationships and to be supportive
Who Should Attend?
  • Executives and senior officers
  • Managers and leaders
  • Presentation and discussion
  • Case studies
  • Role-plays
  • Self-evaluation and Introspection
  • Group activities
  • Videos
Raving Testimonials

“I walked away from the workshop understanding that the higher my Emotional Agility, the more cooperation I will be able to foster within my team. The Six Seconds Model used during the workshop has enhanced my capability to consciously cultivate space where people can be productive; create a culture where emotions will not rule over our reactions and interaction. Another useful tool was the Emotion Equation: an interesting insight of looking at emotions objectively and finding gaps in our thinking processes.” Belinda Wong, National University of Singapore.

“I improved my empathy skills. Undertaking challenging experiences which push me outside my comfort zone, exploring my heart and not just my head, examining subconscious biases, and cultivating my sense of curiosity were some key take-aways for me.” Josephine Wee, CapitaLand.

“Thank you for making this workshop tangible, relatable and actionable. I’m appreciative of the Six Seconds Model used: Know Yourself, Choose Yourself and Give Yourself. What resonated with me the most is about emotional literacy: to recognize and label my emotions and feelings. I’m able to manage those feelings without allowing them to swamp me and I learnt to motivate myself to perform better. The highlight for me was how to read micro-expressions and sense the emotions of others so as to respond effectively.” Karen Teo, MOE

Certified EQ Six Seconds Coach: Sandra Daniel

Sandra has a distinguished career which spans over 3 decades. She specializes in communication strategies, emotional intelligence, conflict resolution and personal effectiveness to drive behavioural change in organisations. She has coached and trained clients from diverse organisations and industries namely, government services, banking, manufacturing, education, insurance, hospitality, sales as well as manufacturing and insurance.

Sandra holds a Master of Science in Training and Human Resource Management from University of Leicester. At a professional level, she is ACTA Certified Trainer, Certified Six Seconds EQ Practitioner, Assessor and Coach, Licensed NLP Coach and Master Practitioner (American Board of NLP), Certified SCRUM Master (NUS, Scrum Alliance), Certified Advanced Behavioural Analyst and DISC Accredited Administrator (The Institute of Motivational Living), Certified in Evaluating Truthfulness and Credibility (ETaC; Paul Ekman International PLC) and Emotional Skills and Competencies (ESaC: Paul Ekman International PLC), Enneagram Spectrum Practitioner and Coach, Lean Six Sigma Master Black Belt (SMU),  Certified Facilitator in Design Leadership and Design Thinking (SMU), and LEGO® SERIOUS PLAY® Certified Facilitator.

Workshop Outline: What Would be Covered in this Popular and Result Oriented Workshop

CHAPTER ONE: Reactive vs Reaction Cycles

  • Introduction: Six Seconds EQ model
  • Why EQ at Work?
  • Perspective Taking to Interpret Situations
  • Victim vs Responsible Point of Views
  • Know Yourself Six Seconds Tenet: Reading and labelling emotions accurately
  • Plutchik Wheel: Recognizing and Naming different emotions
  • Set-up Thinking Stage: Unconscious bias
  • Jumping into conclusions: The Ladder of Escalation
  • How beliefs, values and identity play a role in interpretation/subconscious bias
  • The Circle of Influence vs The Circle of Concern


CHAPTER TWO: Emotional Agility for Uncertainty

  • Emotions as data messengers
  • The Emotion Equation
  • How the Cognitive and Emotional Brain functions
  • Tolerance to uncertainty: bounce back quicker in tough times
  • Converting an emotion into something of a greater value
  • Choose Yourself Six Seconds Tenet: Manage impulses and choose your attitude to represent yourself better
  • Give Yourself Six Seconds Tenet: What makes you tick?
  • Creating energy to fuel optimism and motivation: matching daily activities with noble goals


CHAPTER THREE: Communicate in High Context Situations

  • High context vs low context communication
  • Micro-expressions: involuntary messaging
  • Our Face: Strongest indicator of emotions in stressful and high-stake situations
  • Gain deeper insights into expressed micro-facial expressions
  • Spot universal emotions: Anger, Fear, Contempt, Disgust, Sadness, Surprise and Happiness
  • Heighten awareness and empathy: what people are consciously/subconsciously concealing (feelings/agendas)
  • Spot lies/deceit to manage hidden agendas and test content