Dynamic Facilitation Skills for Effective Meetings and Discussions
Essential Skills to Deliver Better Results through Facilitation
“Facilitative skills are increasingly becoming a core competency for leaders, consultants and others who work with groups” Roger Schwarz
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision-making, facilitation can make any organization make better decisions. Groups are powerful resources in any organization. Facilitation is a manner of handling group meetings in a way that takes the focus away from just one leader and instead distributes leadership to all members of the group. When you tap into groups, you don’t just get the best of individual members, you also get the best of group interaction. The result is a more dynamic, creative and empowered team.
Creating a comfortable environment through better facilitation will give you the participant a better understanding of what a good facilitator can do to improve any meeting or gathering.
This workshop can help your organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have you on the road to becoming a great facilitator
At the end of the course, participants will be able to:
- Define facilitation and identify its purpose and benefits
- Clarify the role and focus of a facilitator
- Differentiate between process and content in the context of a group discussion
- Provide tips in choosing and preparing for facilitation
- Introduction to Tuckman and Jenson’s model of facilitation
- Identify a facilitator’s role when managing groups in each of Tuckman and Jenson’s stages of group development: forming, storming, norming and performing
- Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution
- Provide guidelines in dealing with disruption, dysfunctions and difficult people in groups
Competent-based approach incorporating participants engagement in role play activities, group discussion, hands-on practices and case study analysis
Daniel Theyagu is an ACTA-certified corporate trainer, Associate Adult Educator (AAE) and Licensed Master Practitioner of NLP®. Daniel is also the Senior Managing Partner of Lateral Solutions Consulting LLP (incorporated in 2005). He has a Master in Education [University of Sheffield]; Bachelor of Laws (Honours) from University of Buckingham and Diploma in English from University of London.
Since 1989, Daniel has conducted training for more than 600 organizations with his participants coming from more than 100 countries. He has designed and delivered customize training programs in areas of design thinking, crisis management, performance management, emotional intelligence, creative thinking, critical thinking, systems thinking, business and personal ethics. Daniel’s personal productivity programs have been very well received and has enriched the lives of countless individuals from different walks of life.
Daniel is an adjunct faculty with Singapore University of Social Sciences (SUSS). For more than two decades, Daniel has conducted Career Transition Workshops for SAF and SPF retiring officers and specialists. Daniel has also regularly conducted Design Thinking workshop for Air Force Technical personnel, banking officers and research scientists.
“Daniel is charismatic and has shared a number of good tools which can be applied in the workplace. The course has helped me to think of strategies to conduct a workshop well by applying the tools of facilitation. Good trainer & ambiance!”
Lim Bee Ang, Senior Manager at Ngee Ann Polytechnic
“Very engaging and knowledgeable facilitator”
Tan Hui Xian, Project Manager at ARTC
“Lots of experience, well versed in the topic and keen to share knowledge.”
Mirza Saad, Manager at IMDA
Module 1: Understanding Facilitation
1.1 What is facilitation?
1.2 The role of facilitator in group-centred meetings
1.3 When is facilitation appropriate?
Overview on training program
Group discussion to test participant’s prior knowledge on subject
Case study analysis
Video presentation: Facilitation Skills
Participants will be introduced to facilitation concepts
The group discussion is intended to identify participants prior knowledge on subject matter and to open up the expectations of this training program
Module 2: Process vs. Content
2.1 Process of facilitation
2.2 Understand the content of facilitation
2.3 Facilitator’s focus
Group discussion and presentation
Group activity on process, content and context
In this module the focus is understanding the process of facilitation and what goes into a good facilitation.
The role play is to create awareness in the participants of some of the pitfalls of facilitation
Module 3: Laying the Groundwork
3.1 Choosing a facilitated approach
3.2 Planning a facilitated meeting
3.3 Collecting data for better facilitation
3.4 Common biases and judgement errors that stifles the facilitation process
Biases clouds the thinking process and causes us to make judgement errors. Through a video demonstration participants will be shown how biases affects our thinking and therefore any facilitation that we do. There will be a role play to show how a person’s perception of the world can lead to non-critical thinking which will affect the decision making process.
Module 4: Tuckman and Jensen’s Model of Team Development
Group discussion and role play
Video case study analysis
Case study on the application and customization the model
Participants will be introduced to a framework to apply to facilitation.
Module 5: Building consensus
5.1 Encouraging participation
5.2 Gathering information
5.3 Presenting Information
5.4 Synthesizing and Summarizing
Hands-on practice and presentation
This module will demonstrate the finer aspect of how to build consensus in facilitation.
Module 6: Dealing with difficult people
6.1 Addressing disruptions
6.2 Common types of difficult people and how to handle them
6.3 Use meta-cognitive language to persuade and influence others
6.4 Helping the group resolve issues on their own
Quiz and group work with presentation.
Meta-cognitive language uses presuppositions to do mind read and question others belief system. This is a useful process especially when people use deception reasoning to justify their course of action.