Delivering Constructive Feedback and Criticisms Effectively and Tactfully
The process of effectively providing feedback and criticisms can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. When we learn effective ways to handle and deliver constructive criticism, we are able to learn and benefit from mistakes. Properly delivering constructive feedback is one of the most challenging things for anyone. Through this course, participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism, it needs to be handled in a proper manner. Constructive feedback, when done correctly, will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviours and develop well rounded and productive employees. Constructive feedback shows an employee that his or her management cares about them and will invest time and effort into their career development.
In this course, you will be able to:
- Understand when feedback should take place;
- Learn how to prepare and plan to deliver constructive criticism;
- Determine the appropriate atmosphere in which it should take place;
- Identify the proper steps to be taken during the session;
- Know how emotions and certain actions can negatively impact the effects of the session;
- Recognize the importance of setting goals and the method used to set them;
- Uncover the best techniques for following up with the employee after the session.
Module 1: Preparing and Planning
- Gathering facts and creating action plan
- Practicing your tone
- Keeping written records
Module 2: Choosing a Time and Place
- Checking the ego at the door
- Criticising in private and praising in public
- Creating a safe atmosphere
Module 3: During the Session
- The Feedback Sandwich
- Monitoring body language
- Active listening skills
Module 4: Setting Goals
- SMART Goals
- The Three Ps
- Asking for inputs and being specific
Module 5: Diffuse Anger or Negative Emotions
- Choosing the correct words
- Staying on topic
- Empathising and Avoiding “You” messages
Module 6: After the Session
- Follow-up meetings
- Providing support and resources
- Focusing on the future
Blended lecture and sharing sessions;
Interactive activities and practice sessions;
Who Must Attend?
This workshop is designed for all executives, supervisors, managers and individuals who want to effectively communicate with confidence to get their points across and be heard positively and respectfully.
“Good use of activities to draw the learning points. Trainer is good in engaging everyone and got all to share and participate.” – Alina Ng, Admin Executive for Banking Services
“The different tools used helped us to conduct feedback in a more positive way and more receptive to the staff especially when dealing with issues. It gave us the confidence and more approachable towards giving feedback to the staff.”
– Kenneth Wu, Assistant Retail Sales Manager
“Ivan is knowledgeable and well-prepared… He is able to effectively answer everyone’s questions.” – Ms Ong Li Sa, Senior Supervisor for Retail Chains
Personal and Organisational Effectiveness Master Trainer and Certified Advanced Behavioural Analyst: Ivan Phua
With his easy-going and relational communication styles, Ivan helps build rapport with participants and draws out key learning concepts for effective learning. He is creative, dynamic and he inspires clients to improve their performance by changing their attitudes and developing their skills and knowledge. As a coach, he brings the best out of them through critical thinking; solving issues by analyzing the situation, identifying possible solutions, deciding the right approach in order to achieve the desired outcome or the “aha” moments.
Ivan has held various management roles including Sales and Marketing, Operations and Services in various industries. Using his critical thinking skills, he is able to think reflectively and independently in order to make thoughtful decisions. By focusing on root-cause issues, his critical thinking skills helped organizations avoid impending problems that can result in undesirable consequences.
Ivan has completed the Advanced Certificate in Training and Assessment (ACTA) with the Singapore Training & Development Association (STADA), the training division of the Singapore Workforce Development Agency (WDA). He is a Certified Behavioural and Career Consultant (CBCC) as well as a Certified Advanced Behavioural Analyst (CABA) with the Institute of Motivational Living (IML), an authorized provider by the International Association for Continuing Education and Training (IACET), USA. Ivan is also Certified as The Leadership Challenge Trainer (TLC), a leadership programme using the Leadership Practices Inventory® (LPI), a 360-degree leadership behavior assessment, developed by Jim Kouzes and Barry Posner, USA. He is also a Certified R3 Factor Trainer from Relationship Help Center, USA.