Crisis Leadership: More About People Than Protocol

Navigating Crisis: From Management to Leadership

In the face of challenges, organizations often resort to crisis management as a reactive strategy to uphold their operations. This approach involves making immediate adjustments to maintain functionality and morale. However, a more strategic approach known as crisis leadership extends beyond the immediate response to encompass the organization's long-term objectives, core values, and stakeholders' needs, all while ensuring a positive public perception. Crisis leadership involves embedding these elements into the crisis plan.

Transforming Crisis Management into Leadership

To wield effective crisis leadership, a solid crisis management plan is the foundation. This workshop is designed to empower participants with the skills needed to not only manage crises but also lead through them. By identifying potential challenges and devising strategies to uphold confidence in the organization, participants will gain the ability to remain in control during turbulent times. The key lies in pre-approved decision-making mechanisms within the crisis plan, allowing leaders to take swift action and guide the organization with confidence.

Upon completion of this course, learners will be able to:

• Recognise the interdependence between having a sound crisis management plan and how to be a crisis leader that anticipates crisis.
• Appreciate the thorough use of various frameworks to recognise impending risks, ensure transparent communication with affected stakeholders, and inject optimism into the organisation’s responses by having the right expertise in their crisis team.
• Learn to identify additional expertise within the organisation to carry out impact assessments.
• Understand the need to assign responsibilities within the crisis team so as to be able to prioritise responses when a crisis happens.
• Stage the wind down of the crisis team in preparation for the next crisis.

• Senior Leaders and Managers: Individuals responsible for navigating their teams and organizations through crises, ensuring both preparedness and human-centric responses.
• Supervisors and Team Leaders: Professionals in charge of managing frontline teams during critical situations, who seek to enhance their crisis management strategies.
• Crisis Management Team Members: Those with existing crisis plans who want to strengthen their approach by focusing on people-oriented leadership during challenging times.

“Daniel is a wonderful and patient trainer, enjoyed this training very much: thank you for the valuable and insightful training.” – Vincent Kwa, MOH

“Very interactive and engaging!” – Benjamin Cham, MOH

Daniel Lee – Expert in Leadership Development and Crisis Management

With over 20 years of professional experience across Australia and Singapore, Daniel Lee is a seasoned leadership development expert specializing in emotional intelligence, crisis management, and team dynamics. His extensive background spans industries including public service, manufacturing, professional services, facilities management, and banking and finance, with a significant focus on Learning and Development.

Having transitioned to full-time training in 2016, Daniel has designed and facilitated leadership workshops and crisis management programs for renowned organizations such as Accenture, American Express, PPG Industries, Bank of Singapore, Marina Bay Sands, BNP Paribas, DHL, Shiseido, Standard Chartered, and Telkom Indonesia. His practical, results-oriented approach resonates with professionals at all levels, equipping them with actionable strategies to navigate complex challenges and lead effectively in high-pressure situations.

Daniel is a firm believer in the power of emotional intelligence as a cornerstone of effective leadership. He emphasizes that leadership is not merely about strategy or protocol but about understanding and empowering people during crises. His facilitation style is engaging and reflective, encouraging participants to unlock their innate potential and become intentional leaders. Daniel's mission is to transform leaders into empathetic and resilient decision-makers who can guide their teams through adversity with confidence and clarity.