Effective Business Writing: A Skill for Administrative Support Professionals

Elevate Your Administrative Communication with Precision and Clarity

Your writing is your professional voice, representing you in every interaction where your presence isn’t possible. For administrators, crafting polished, clear, and professional communication is crucial to ensuring smooth operations and maintaining credibility. From concise emails to detailed reports, your written communication shapes how others perceive your capabilities. In today’s fast-paced workplace, unclear or poorly structured writing can result in misunderstandings, wasted time, and missed opportunities. As David Ogilvy said, "People who think well, write well… Good writing is not a natural gift. You have to learn to write well." This workshop equips administrators with the skills to refine their writing, ensuring their words resonate and create impact.

Enhance Your Professional Presence Through Powerful Writing

Join us for this immersive workshop designed specifically for administrators seeking to master the art of impactful business writing. You will enhance your ability to convey ideas clearly and persuasively across various formats—from emails and memos to reports and presentations. Through practical exercises and expert guidance, you’ll learn techniques to craft compelling messages tailored to any audience. By the end of this workshop, you will be equipped to create written communication that not only reflects your expertise but also strengthens your professional image and builds trust with colleagues, superiors, and clients. Take the next step in your career by mastering this essential skill for workplace success—register today and unlock the power of effective business writing!

Click here to find out more about business writing. 

Perfect Your Business Writing Skills!

Upon completion of the course, you will be able to:

• Craft Targeted Messages: Distill complex ideas into clear, well-targeted statements that effectively convey the intended message to the audience.
• Write with Clarity and Precision: Utilize appropriate language to write clearly, concisely, and correctly, ensuring that all communications are professional and impactful.
• Enhance Writing Confidence: Develop a new level of confidence in writing by mastering essential elements of style and structure, enabling more effective expression of ideas.
• Tailor Communication for Diverse Audiences: Write effectively for both internal and external customers, adapting tone and content to suit different contexts and recipients.
• Overcome Writing Challenges: Overcome procrastination and writer’s block with practical strategies, while mastering self-editing techniques to refine and polish your writing.

• Administrative Professionals and Office Support Staff: Individuals who regularly create emails, reports, and memos and want to improve their writing skills for greater clarity and professionalism.
• Managers and Team Leaders: Those looking to enhance their ability to communicate effectively with internal and external stakeholders through polished written communication.
• Anyone Seeking to Refine Their Business Writing: Professionals aiming to improve their tone, style, and confidence in crafting impactful business documents.

"The trainer is able to maintain the same energy throughout the course, very lively, engaging and able to give many examples. Trainer is really amazing." - Nattasha, Athletics Technical Specialist, Singapore American School

“The context and examples given by Caroline are very useful for our daily work. She has also provided very comprehensive notes. Her many stories that relate to her personal experience are extremely memorable and practical. I am happy to attend her courses.” – Serene Koo, Senior Executive for Marketing Communications, The Chiropractic Association Singapore

“I have been to a lot of management courses and this is, by far, the most effective. During the course of the day, I’ve applied Caroline’s concepts and teachings to my current projects — projects that will be much better handled because of today’s workshop.” – Lydia Chiam, Assistant Manager for Office Administration, Public Service Division

“I love the combination of different training methodologies that Caroline uses. She is credible because she knows what works and what doesn’t, and has many good ideas for problems we all face at work. Caroline is not only at an excellent motivator – she is at the top of her game in recognizing how to get the most out of time and to think logically.” – Pooja Sindha, Senior Policy Manager, National University of Singapore

Dr Caroline Dawson - Business Communication and Management Consultant:

Dr. Caroline Dawson is a highly accomplished business communication expert and the Director of Caroline Dawson International, bringing over 20 years of experience as an editor for lifestyle and technical publications and 15 years of teaching expertise in business management and communication. Holding a Master of Arts in Mass Communications from Nanyang Technological University (NTU), Singapore, and a Doctorate in Business Administration (DBA) from Teesside University, UK, she is renowned for her practical, real-world approach to adult education. Dr. Caroline’s workshops are rooted in innovative, experiential teaching methods that cater to diverse learning needs, equipping participants with critical skills to excel in their professional and personal communication.

Her vast corporate exposure has enabled her to coach multicultural teams, mentor fellow educators, and develop impactful training programs for the Workforce Development Agency of Singapore. As an ACTA-certified WSQ trainer and TESOL-certified educator, Dr. Caroline has designed and delivered highly effective workshops for professionals across operational, supervisory, and managerial levels. Her expertise extends to utilizing tools like MBTI®, DISC, Enneagram, and Lumina Spark to enhance leadership and team development. Recognized for her motivational and instructional training style, Dr. Caroline has consistently empowered her learners to achieve excellence in business communication and beyond.