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Apr 2018

Art of Feedback

Course Information

Start Date 27 Apr 2018, Friday
End Date 27 Apr 2018, Friday
Time 09:00 am
Venue 100 Orchard Road, Hotel Concorde
Fee $580 Inclusive of 2 coffee breaks, light refreshments and buffet lunch
Contact 6822 8596
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For many individuals, feedback is akin to criticism or personal attack. And, when we do get or get feedback, it often feels too personal and subjective. Too often, there is also no built-in accountability to support any real behavior or performance change. Hence, feedback is often seldom received or given with much enthusiasm. Feedback when crafted carefully and communicated skillfully helps to promotes trust and respect, motivates and energize individuals, and serves as a catalyst for change. It has the ability to turbocharge workplaces and careers.


Deliver the truth and have it taken as helpful helps to create an atmosphere of acceptance. It will also avoid mistakes that sabotage communication. Effective feedback is also linked to strong team engagement, as well as increased employee satisfaction and productivity. How then, can you harness the power of feedback, to increase one’s engagement and satisfaction?

Key Takeaways

Upon completion of this workshop, you will be able to:

  • Gain a greater understanding of the importance of feedback
  • Understand common challenges and fears about feedback
  • Recognize the types of feedback
  • Identify the factors that affect the effectiveness of feedback
  • Recognize and overcome personal obstacles to giving and receiving feedback
  • Demonstrate active listening and responding skills
  • Receive feedback calmly and clearly
  • Demonstrate effective ways to give constructive feedback
Who Should Attend?

If you manage people, you need to attend this course!

  • Line Managers, Supervisors, Team and Assistant Team Leaders, HR Practitioners.
  • CEOs, Business owners, directors, coaches, teachers, educators, HOD, Team leaders

Ms Joy Hou is a Registered Psychologist and a Full Member of the Singapore Psychological Society. She takes a special interest in the mental and emotional well-being of individuals, in particular, children and youths. Her work experience includes providing counselling for individuals who seek emotional and psychological support. She has worked in both clinical as well as non-clinical settings, including schools, voluntary welfare organizations and the Institute of Mental Health. In addition, Joy also currently conducts mental health-related talks and workshops in schools, and corporate and community organizations.

As a registered school instructor with the Ministry of Education, Joy has conducted several school assembly talks under the Health Promotion Board’s COPES programme, which aimed to help secondary school students to better manage their negative emotions.

Joy’s strength as a counsellor and facilitator is in her ability to quickly build rapport with individuals with her warmth and enthusiasm. Her passion is sharing with others is shown in her initial work as an NIE-trained teacher. Today, she shares her knowledge through corporate workshops and workplace health programmes, as well as in her capacity as an adjunct lecturer in The School of Positive Psychology, Arium School of Arts and Sciences, and at the ACC Institute of Human Services.

Joy holds a Master of Arts (Applied Psychology) from NTU and had been conferred a Bachelor of Science with Diploma in Education from NIE, NTU. She also has a Bachelor of Science (Psychology) from the University of Southern Queensland, where she received the Dean’s Commendation for Outstanding Achievement. A Certified Behavioural Consultant in the DISC profiling system, Joy has also attained a NLP Practitioner Certification from the American Board of Neuro-Linguistic Programming.