Applying Systems Thinking Approach to Organisational Transformation Using the WHAT™ Model

Transforming Organizational Culture for Competitive Advantage

Organizational transformation involves more than just changes in operations—it’s about fundamentally shifting the corporate culture to align with strategic goals and overcome critical challenges. This course introduces participants to the WHAT™ Model, a systems thinking framework that allows organizations to analyze their current culture and identify gaps. By leveraging this structured approach, participants will learn how to transition their teams and systems toward a culture that supports long-term strategic objectives and delivers a sustainable competitive edge.

From Analysis to Action: Bridging Culture and Strategy

Through the lens of the WHAT™ Model, this course emphasizes the interplay between culture and strategy. Participants will develop actionable methodologies to bridge the gap between the existing culture and the desired future state, ensuring that organizational goals are effectively supported. By integrating the 6P Model into strategic planning, learners will gain the tools to foster continuity, drive change, and create a resilient culture that adapts to evolving business landscapes.

By the end of the workshop, you will be able to:

• Identify existing corporate culture using the WHAT™ Model.
• Develop strategic goals and alignment through the 6P Model.
• Establish effective methodologies to transition confidently from the current culture to the desired state.
• Provide a structured approach to ensure continuity and sustainability of the desired corporate culture.

Learning Methodology

• Lectures
• Case Study Discussions 
• Group Presentations
• Games & Quizzes
• Video Presentations

This course is suitable for:

• Senior Management professionals leading strategic transformation initiatives.
• Human Resource Specialists focused on culture development and organizational effectiveness.
• Corporate Development and Organisational Transformation Specialists driving change initiatives.
• Finance and Investment Specialists looking to align organizational culture with strategic objectives.

"Dr Fong shows expert knowledge in his field. He shares his experience very willingly and helps the participants understand the lesson content. The most beneficial aspect of this workshop, in my opinion, was delving into the coaching framework and model." - Fu Sirong, Senior Manager, MSF

"Really enjoyed this workshop! Dr Christopher Fong is very passionate about the topics and is very generous in sharing his knowledge and information. He is able to address our enquiries and has conducted the content-heavy workshop in a light hearted approach. The WHAT framework and accompanying tools provided invaluable insights, making this workshop a standout learning experience." - Clara Poh, Manager, SingHealth Community Hospitals

"Very refreshing and his style made us sit up and want to pay attention! Coaching is scientific! Dr Fong is super goooooood! I loved how he linked the theories to practical daily life instances. Really opened my mind to a refreshing perspective!" - Muhammad Ridzuan, Chief Musician (Brass), SPF Band

“(Learning via Zoom is) Very good. The facilitator was engaging and was able to get people to participate. He is open with his struggles thus making it a safe space for people to share about theirs. Yes, I would recommend this course especially for those who need to coach or mentor others in their work. Even if you don’t need to, it’s also useful for those who are parents.” – Yvonne, Senior Manager, Ministry of Social and Family Development

“Wonderful experience using Zoom. Chris is a friendly and approachable trainer with genuine sharing. Very insightful.” – Kek Wee, Singapore Prison Service 

“Staff was very efficient to assist. No issues with Zoom. The trainer was extremely candid, no big words and extremely comprehensive to my knowledge. He has done fantastic planning of the course contents. I am excited to apply it to my work.” – Madeleine, Programme Coordinator, Raffles College of Higher Education Pte. Ltd.

“I love it. I prefer learning and training online. You would be able to pick up knowledge on psychology and personality interpretations from the trainer. I have gained insights about myself and also useful knowledge to better understand and analyse family, friends and colleagues.” – Shamila, Deputy Director, MHA

“No problem with ZOOM, it is a great virtual/media tool. A good experience for me as a Merdeka Generation Old Guard. Dr. Fong, is truly a professional and experienced trainer and facilitator. I would certainly recommend him highly to my community for future courses. I will recommend this course to my colleagues and friends as it will be very beneficial in supplementing and strengthening their knowledge, skills and aptitude in their careers.” – Chris, SportPsych Consulting

“He knows his work very well and is very adaptive to meet learning needs.” – Cynthia, Principal Master Teachers, Academy of Singapore Teachers

Dr. Chris - Expert in Strategic Leadership and Organizational Culture

Dr. Chris has over two decades of experience in strategic leadership, coaching, and organizational development. Recognized as a National Fellow by Singapore’s Ministry of Social and Family Development, Dr. Chris has played a pivotal role in shaping national frameworks for professional capacity-building and leadership development. His groundbreaking research on workplace policies has influenced both government and corporate strategies, particularly in areas of pro-family and work-life balance initiatives.

Dr. Chris holds a Doctorate in Professional Studies (Practice Research) and is a member of the American Psychological Association (APA). His expertise in multicultural and diversity issues has made him a sought-after speaker at international conferences, where he shares insights on navigating complex organizational matrices.

As the creator of evidence-based frameworks like the WHAT™ Model, Dr. Chris has revolutionized how businesses approach culture and transformation. His dynamic teaching style, combined with his unique background as an award-winning orchestra conductor, brings a creative edge to his coaching. By connecting the precision of music with the complexities of business, Dr. Chris provides participants with actionable tools to achieve organizational transformation and success.