Applying Root Cause Analysis for Effective Problem Solving & Corrective Action

Moving Beyond Quick Fixes to Lasting Solutions

In today’s fast-paced business environment, organizations often find themselves firefighting daily challenges to meet customer demands. The pressure to deliver quickly can lead to the use of temporary fixes and patchwork solutions that fail to address the underlying issues. As a result, problems resurface repeatedly, creating a frustrating and unproductive cycle. Root Cause Analysis (RCA) offers a systematic and proven approach to breaking this cycle by delving deeper into the origins of problems, ensuring that solutions are both effective and sustainable.

Fixing Problems from the Root Up

Root Cause Analysis goes beyond merely addressing symptoms—it targets the underlying issues that cause problems in the first place. By identifying the real root causes, RCA equips professionals with the tools to implement long-term solutions that prevent recurrences. This workshop is designed to provide participants with practical techniques to conduct in-depth problem analysis, use data-driven methodologies, and implement corrective actions. From identifying the problem to standardizing solutions, this course will empower you to resolve issues efficiently and enhance overall organizational productivity.

Upon completion of the course, learners will be able to:

• Effectively identify and resolve problems by targeting their root causes.
• Follow a structured, step-by-step guide to problem-solving with an emphasis on analytical processes.
• Utilize practical tools for visualizing problems, such as Fish Bone diagrams, to ensure thorough analysis.
• Apply a standard problem-solving methodology for consistent and repeatable results.
• Document progress, communicate findings, and ensure sustainable outcomes using data-based approaches.

• Process Owners, Engineers, and Leaders: Professionals responsible for maintaining efficient and effective operations.
• Executives, Managers, and Supervisors: Those involved in Quality Assurance, Product/Process Development, and manufacturing or service sectors.
• Professionals Seeking Practical Problem-Solving Skills: Individuals aiming to address recurring issues and drive measurable productivity improvements.

“Andrew is a very effective trainer with a lot of great examples to explain concepts. The training class was very engaging and fun” – Catherine Mendez, SAS

“Mr Cheah is knowledgeable in his delivery and is able to explain contents well. His amiable personality is very welcoming and keeps the class entertained.” – Nuraishah Nahat, MHA

“Andrew is able to bring concepts to the simple minds. The concepts are easy to apply. There were no boring moments at all! Totally worth my time!’ – Armida Diano, Qualcomm Global Trading Pte Ltd

Problem-Solving and Critical Thinking Coach: Andrew Cheah

Andrew Cheah brings over three decades of expertise in performance management, productivity improvement, and leadership development. A seasoned trainer and consultant since 1991, Andrew has worked across a diverse range of industries, including banking, insurance, manufacturing, hospitality, and public services.

Andrew’s extensive regional exposure, from Singapore to Vietnam, has equipped him with a nuanced understanding of organizational challenges in different contexts. His exceptional track record includes guiding a client to win Malaysia’s prestigious National Productivity Award. Andrew has shared his insights on esteemed platforms like the International Conference on Best Practices, alongside global thought leaders.

Holding an MBA from the University of Portsmouth, UK, Andrew is certified in Blue Ocean Leadership and Leading Dimensions Profiling. As a qualified ISO9000 assessor and member of the Association of Productivity Specialists in New York, Andrew combines academic rigor with practical expertise to deliver impactful training solutions tailored to modern business needs.