Nov 2020

Understand the Psychology Behind Defusing and Resolving Workplace Anger

Course Information

Start Date18 Nov 2020, Wednesday
End Date18 Nov 2020, Wednesday
Time09:00 am to 05:00 pm
VenueConcorde Hotel
Fee$588 (Excluding GST)
Contact6720 3333 (Ms Rina) training@aventisglobal.com
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We all feel angry at times. It can be an uncontrollable emotion, yet it is almost a taboo subject. We get very little guidance in our culture on how to deal with it, and the guilt or violence that may accompany it.

Is anger a bad thing? Not if you metabolize it and maximize the boost of adrenaline it brings.

Anger is often the initial reaction when perceived expectations are unmet. It might be an unmet expectation that everyone at work should automatically do the “right thing”, for instance, be punctual for work. You may also expect that people should have the skills and capabilities to perform  the “right way”.

1 Day Anger Management Workshop

Attending this Anger Management workshop is one of the best ways to help you to first become aware of the causes of your anger, to understand what triggers this unhealthy emotion and which behavior patterns lead to anger, and lastly to identify ways to avoid or reduce those patterns.  In this workshop, you will hone your skills of transforming an individual’s anger from a potentially destructive force to a meaningful constructive asset: while you gain a new understanding of your own and others’ feelings, you find your relationships improving and lasting longer. It explains what anger is, what triggers it, the various different types of anger – and its substitutes – how to heal emotional aggression, and the Golden Rules of Anger Management.

Key Takeaways

By attending this life changing course, you will be provided with effective techniques for controlling and overcoming workplace anger, learn how to avoid situations that create stress and frustration, learn how to better cope with stressful situations and demystify this intense emotion and much more. By the end of the workshop you will be able to:

  • Appreciate the cause and value of anger at work & Understand own emotion and stress level
  • Discover the root cause of anger and be aware of the triggers for negative emotions
  • Realise that the negative emotion is just a manageable ‘temporary state’
  • Manage anger and other negative emotions before they go uncontrollable
  • Know what are the causes and effect of anger when place under tremendous physical or psychological stress
  • Overcome the psychological phenomenon of imposter syndrome
  • Recognise the dangers of suppressed anger
  • Demonstrate the 5 emotional freedom techniques to quieten your worrying mind
  • Produce a new positive line of thinking with Thought Stopping Tactics
  • Understand the link between mood disorders and time management
Who should attend?

This workshop is targeted for anyone in need of managing their emotional well-being to become more productive at work.


This is a fast-paced, highly interactive workshop comprising of experiential learning activities and fun and engaging group discussions. The activities applied accelerates adult learning while bringing forth relevance to real life situations in different industries.

Raving Testimonials

“I learnt that while it’s true that suppressing and ignoring anger is unhealthy, venting is no better. I now understand that anger is not something that has to be “let out” in an aggressive way in order to avoid blowing up: outbursts and tirades only fuel the fire and reinforce an existing anger problem.”

Dennis Alexander Wang, Changi Airport Group

“The one key takeaway that I’ll be sharing with my team members is that people can’t always control the situation they are in or how it makes them feel, but they can control how they express their anger. And they can communicate their feelings without being verbally or physically abusive. Even if someone is pushing their buttons, they always have a choice about how to respond.”

Sabrina Wong, DBS

Let Industry Expert, Ms Sandra Daniel, help You this Essential Corporate Survival Skills.

Sandra Daniel holds a Master in Science (Training and Development) from University of Leicester (United Kingdom).  She has been an adjunct tertiary lecturer and regional trainer since 2001. She is a specialist in areas of communication and speed reading.

As a trainer, Sandra has been designing, developing and delivering customized programs to various statutory boards, government-based organizations and private business enterprises.  Some of organizations that have engaged her services are the Singapore Police Force, Singapore Prisons, Ministry of Home Affairs, Ministry of Defence, Singapore Armed Forces, Singapore General Hospital, Housing & Development Board, Land Transport Authority and Central Provident Funds Board.

To date, Sandra authored and co-authored several books namely, How to Think Critically with Sun Tzu Art of War Stratagems, Impactful Academic Writing, Extremely Busy People’s Guide to Read Faster and Memorize Better and Think Clearer.


Sandra Daniel’s qualifications include:

  • Master of Science in Training and Human Resource Management (University of Leicester)
  • Advanced Certificate in Training and Assessment (IAL)
  • Associate adult educator (IAL)
  • International Certificate in Emotional Skills and Competencies (Paul Eckman International )
  • International Certificate in Evaluating Truthfulness and Credibility (Paul Eckman International)
  • Silva Life System Certification®
  • Innovating Through Design Thinking: The Advanced Applications (SMU)
  • Lean Six Sigma Certified (SMU)
  • Licensed Master Neurolinguistic Programming Practitioner (American Board of NLP© )
  • NLP Licensed Coach Practitioner (American Board of NLP©)
  • LEGO® SERIOUS PLAY® Certified Facilitator (Rasmussen Consulting International)
Course Outline

MODULE ONE: How High Achievers Metabolize Anger and Turn it into Fuel

  • Define imposter syndrome
  • Understand where it originates and how it operates
  • Examine the drivers, beliefs and behaviours of imposter syndrome
  • Identify and deal with imposter ‘symptoms’
  • Recognise and cultivate a variety of inner leadership qualities
  • Understand the dangers of suppressing anger
  • The cost of anger
  • Empower yourself to release exhausting, unsustainable work habits
  • Lead from a more relaxed, balanced and authentic place

MODULE TWO: Anger Types and Levels

  • Behavioural anger
  • Verbal anger
  • Passive anger
  • Self-Inflicted anger
  • The direction of anger (internal vs external)
  • The anger reaction (retaliatory vs resistant)
  • The mode of anger (physical vs verbal)
  • Anger impulsivity (controlled vs uncontrolled)
  • Objective of anger (restorative vs punitive)
  • Levels of anger

MODULE THREE: Maximize Adrenaline Flow for Productivity

  • Recognise the adrenaline flow that rises alongside anger
  • Eliminate sudden Thought Stopping Techniques to dissipate anger
  • Reposition the anger to maximize energy to take productive action
  • Self-awareness about worry control
  • Self-management coping tools: Picking an option towards positivity
  • Rational Emotive Behaviour Therapy
  • Emotional Freedom Tapping for redirect energy
  • Alternative Breathing