Aug 2019

Master the Art & Psychology Behind Workplace Anger

Course Information

Start Date 8 Aug 2019, Thursday
End Date 8 Aug 2019, Thursday
Time 09:00 am to 05:00 pm
Venue 100 Orchard Road, Concorde Hotel Singapore
Fee $588 (Excluding GST) Inclusive of hotel buffet lunch, light refreshments and course materials
Contact 6720 3333 (Ms Rina) training@aventisglobal.com
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Course Schedule

08 Aug 2019 (Tue) NEW

28 Nov 2019 (Thu) 

06 Feb 2020 (Thu)


(Click on the dates above to register online)


We all feel angry at times. It can be an uncontrollable emotion, yet it is almost a taboo subject. We get very little guidance in our culture on how to deal with it, and the guilt or violence that may accompany it.

Is anger a bad thing? Not if you metabolize it and maximize the boost of adrenaline it brings.
Anger is often the initial reaction when perceived expectations are unmet. It might be an unmet expectation that everyone at work should automatically do the “right thing”, for instance, be punctual for work. You may also expect that people should have the skills and capabilities to perform  the “right way”: when you ask your colleague to write a proposal and he submits it to you omitting certain details you perceive as important.  It may even be an expectation that you have of yourself: expecting yourself to be able to do a certain specific task or perform a certain function, and then when you are unable to perform at the level you expected of yourself, you become angry
1 Day Anger Management Workshop
Attending this Anger Management workshop is one of the best ways to help you to first become aware of the causes of your anger, to understand what triggers this unhealthy emotion and which behavior patterns lead to anger, and lastly to identify ways to avoid or reduce those patterns.  In this workshop, you will hone your skills of transforming your anger from a potentially destructive force to a meaningful constructive asset: while you gain a new understanding of your own and others’ feelings, you find your relationships improving and lasting longer. It explains what anger is, what triggers it, the various different types of anger – and its substitutes – how to heal emotional aggression, and the Golden Rules of Anger Management.
Key Takeaways
By attending this life changing course, you will be provided with effective techniques for controlling and overcoming your anger, learn how to avoid situations that create stress and frustration, learn how to better cope with stressful situations and demystify this intense emotion and much more. By the end of the workshop you will be able to:

  • Appreciate the cause and value of anger at work & Understand own emotion and stress level
  • Discover the root cause of anger and be aware of the triggers for negative emotions
  • Realise that the negative emotion is just a manageable ‘temporary state’
  • Manage anger and other negative emotions before they go uncontrollable
  • Know what are the causes and effect of anger when place under tremendous physical or psychological stress
  • Analyse one’s job and how to spot warning signals
  • Recognise the physiological warning signs of anger
  • Overcome the psychological phenomenon of imposter syndrome
  • Examine how persistent ‘fear and anger’ breeds in high achievers at work
  • Identify anger types and levels
  • Examine how your thinking leads to destructive anger
  • Differentiate between destructive and constructive anger
  • Recognise the dangers of suppressed anger
  • Demonstrate the 5 emotional freedom techniques to quieten your worrying mind
  • Produce a new positive line of thinking with Thought Stopping Tactics
  • Understand the link between mood disorders and time management
  • Master strategies for gaining control of anger in all situations
Who should attend?
This workshop is targeted for anyone in need of managing their emotional well-being to become more productive at work.
This is a fast-paced, highly interactive workshop comprising of experiential learning activities and fun and engaging group discussions. The activities applied accelerates adult learning while bringing forth relevance to real life situations in different industries.
Let Industry Expert, Ms Sandra Daniel, help You this Essential Corporate Survival Skills.
Sandra Daniel holds a Master in Science (Training and Development) from University of Leicester (United Kingdom).  She has been an adjunct tertiary lecturer and regional trainer since 2001. She is a specialist in areas of communication and speed reading.

As a trainer, Sandra has been designing, developing and delivering customized programs to various statutory boards, government-based organizations and private business enterprises.  Some of organizations that have engaged her services are the Singapore Police Force, Singapore Prisons, Ministry of Home Affairs, Ministry of Defence, Singapore Armed Forces, Singapore General Hospital, Housing & Development Board, Land Transport Authority and Central Provident Funds Board.

To date, Sandra authored and co-authored several books namely, How to Think Critically with Sun Tzu Art of War Stratagems, Impactful Academic Writing, Extremely Busy People’s Guide to Read Faster and Memorize Better and Think Clearer.

Course Outline
MODULE ONE: How High Achievers Metabolize Anger and Turn it into Fuel

  • Define imposter syndrome
  • Understand where it originates and how it operates
  • Examine the drivers, beliefs and behaviours of imposter syndrome
  • Identify and deal with imposter ‘symptoms’
  • Recognise and cultivate a variety of inner leadership qualities
  • Understand the dangers of suppressing anger
  • The cost of anger
  • Empower yourself to release exhausting, unsustainable work habits
  • Lead from a more relaxed, balanced and authentic place

MODULE TWO: Anger Types and Levels

  • Behavioural anger
  • Verbal anger
  • Passive anger
  • Self-Inflicted anger
  • The direction of anger (internal vs external)
  • The anger reaction (retaliatory vs resistant)
  • The mode of anger (physical vs verbal)
  • Anger impulsivity (controlled vs uncontrolled)
  • Objective of anger (restorative vs punitive)
  • Levels of anger

MODULE THREE: Maximize Adrenaline Flow for Productivity

  • Recognise the adrenaline flow that rises alongside anger
  • Eliminate sudden Thought Stopping Techniques to dissipate anger
  • Reposition the anger to maximize energy to take productive action
  • Self-awareness about worry control
  • Self-management coping tools: Picking an option towards positivity
  • Rational Emotive Behaviour Therapy
  • Emotional Freedom Tapping for redirect energy
  • Alternative Breathing

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