Active Listening Mastery: The Art of Building Stronger and Deeper Connections

Active Listening Mastery: Transform Your Connections

Do you find yourself facing communication breakdowns and misunderstandings in your personal and professional relationships? If you're seeking to enhance your interpersonal skills and forge deeper connections, mastering active listening is essential. This powerful tool enables you to fully engage with others by understanding their perspectives and responding thoughtfully and empathetically. By focusing on the speaker's words, body language, and emotions, you can build trust, defuse conflicts, and create more meaningful interactions.

Learn the secrets of "listening with intent" and discover how active listening can unlock your potential as a communicator. 

In our workshop, you'll discover the secrets of active listening and how it differs from merely hearing someone speak. We will explore key techniques that enhance your communication skills, helping you achieve better results in both personal and workplace relationships. Whether you're a business professional, team leader, or simply someone eager to improve your communication, this course will equip you with the skills needed to overcome misunderstandings and cultivate stronger bonds. Don’t let communication barriers hinder your success—join us to unlock the full potential of your interactions!

Upon completion of this course, learners would be able to:

• Understand Active Listening: Grasp the definition and significance of active listening in both personal and professional settings.
• Identify Barriers: Recognize common obstacles to active listening and explore strategies to overcome them.
• Practice Techniques: Learn and apply key active listening skills, including paraphrasing, summarizing, reflecting feelings, and asking open-ended questions.
• Adapt Listening Styles: Develop awareness of various listening styles and learn to adjust your approach accordingly.
• Build Rapport: Enhance relationships through effective active listening and provide constructive feedback.
• Mindful Listening & Conflict Resolution: Implement mindful listening techniques for improved focus and navigate difficult conversations effectively.

• Professionals in Communication Roles: Those working in customer service, sales, management, or any field that involves frequent interaction with others.
• Relationship Builders: Individuals aiming to build stronger personal and professional relationships through improved listening techniques.
• Anyone looking to enhance their communication skills and become a more effective listener.

“Trainer is very engaging towards her participants and knows how to actually share her knowledge effectively in a way where her participants will be able to understand well.” - Mr G Shaaran, Singapore Police Force

“She is very eloquent and can think on the spot which shows that she is very skilful, and is competent to help us with communication. She has done research to understand our context, and she uses our real life examples to help us improve.” - Ms Joanna Awyong, Far East Organization 

“Diana is very well articulated and engaging. She delivers the training and helps us with our daily cases as case study.” - Ms Chen Wanxuan, Far East Organization 

Diana Rahman – Active Listening and Communication Expert

Diana Rahman is a distinguished ICF ACC-trained coach and corporate trainer with over 23 years of experience. After a successful six-year career in banking, she transitioned to her passion for soft skills development, specializing in business writing, etiquette, and verbal and non-verbal communication. Diana has designed and delivered impactful corporate training programs that empower individuals and teams to excel in communication across diverse professional environments. Her dynamic presentation style, coupled with practical, hands-on techniques, has made her a highly sought-after consultant and public speaker at prominent events.

Beyond her corporate training achievements, Diana is a certified Memory Trainer under Alan Yip, teaching memory enhancement techniques, study skills, and cognitive strategies to participants from various industries and backgrounds. She is also the co-founder of an IT company specializing in web development and branding, further demonstrating her versatility and entrepreneurial spirit. Diana’s co-authored book, Venus Rising: The Phoenix Awakens, became an Amazon #1 bestseller, chronicling her journey as a trailblazing woman entrepreneur and inspiring others to embrace resilience and leadership.