Posted 4 years ago
Responsibilities:
- Customer Retention and Growth through managing relationship with customers to maintain overall customer health and growth.
- Customer Satisfaction and Advocacy to convert customers to advocates.
- Organize and orchestrate cross functional resources to proactively engage in helping customer business success
- Drive customer participation and attendance in business related events/webinars or other promotive activities.
- Participate in onboarding activities and product demonstrations post purchase.
Requirements:
- Diploma or bachelor’s degree (fresh diploma/ degree candidates are welcome to apply)
- Positive and Customer-centric service mindset
- Strong administration, analytical and organisational skills, with a systematic approach to problems.
- Self-driven, able to work independently as well as a good team player.
- Experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services will be beneficial
