Key Performance Indicator
The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, with the consequence of “busy bees without collecting any honey”. And since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up rewarding the bad and reprimanding the good. This session aims to gel the understanding of KPI and incorporate into the performance appraisal system, making the latter fair, objective, and transparent
- Learn how to set correct KPI, with its relevance to your areas of responsibility
- Set appropriate target or expectations and work together to improve performance
- Conduct appraisal fairly, objectively, and transparently, hence saving lots of time and enhancing morale
Personal and Organisational Effectiveness Master Trainer: Andrew Cheah
Andrew Cheah has been a trainer and management consultant since 1991, specialising in the areas of performance management, productivity improvement, behavioural change and leadership. Andrew has trained clients from diverse industries such as in banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), Andrew has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award presented by the previous Malaysian Prime Minister, Tun Dr. Mahathir.
Andrew has also been invited to speak in events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.
Andrew has an MBA degree qualification with the University of Portsmouth, UK. At the professional level, Andrew has a certificate in Blue Ocean Leadership Masterclass, as well as Leading Dimensions Profiling Trainer Certification (LDP certified). In addition to being a qualified ISO9000 assessor, his experience in international consultancy has also earned him a membership with the Association of Productivity Specialist in New York.
Around 175 minutes of comprehensive multimedia content.
Understanding Key Performance Indicators
The Parkinson Principle: How to set the correct target?
Crafting a Great Performance Appraisal System
Putting it all together: Organizational Alignment