Secrets of Interpreting Body Language (E-Learning)

The greatest influence on the impressions we form comes not from the words we have spoken, but rather the non-verbal cues we pick up via body language, voice and eye contact. In this Interactive & Dynamic one day course, Pamela will discuss how to build rapport primarily using non-verbal communication:

• The pivotal effect of body language on communication based on scientific research.
• Detecting if one has the interest of someone they are trying to build credibility with.
• Some practical tips to have people feel more connected instantly.

This course is targeted towards Directors, Leaders, Managers, HR, Sales Representatives and people who are regularly involved in new face-to-face interactions with clients or customers. Very useful for selling ideas, pitching proposals and employees involved in regular negotiations. 

1. Understand the importance of nonverbal communication, first impressions and its impact on communication effectiveness.
2. Understanding the Mirror Neuron System in Non-verbal communication.
3. Identify the dominant factors in forming first impression.
4. Understanding People's Rep Systems - going deep into understanding people's eye movements & a quick understanding of the predicates they use.
5. Baselining Basic Body Language (Handshake, Pupils, Body Angling, Palm Gestures, Power zones ) which will enable you to read people more accurately and detect changes in their behavior.
6. Building rapport through subconscious body language gestures (Mirroring/ Matching, Confidence, Kindly Bront, Gestures, Power of touch).
7. Identify and interpret common nonverbal cues, such as facial expressions, gestures, and posture, and understand their meanings in various contexts.
8. Use nonverbal communication to build rapport and connect with others on a deeper level.

No pre-requisites

MODULE 1: What is Non-Verbal Communication

1.1: Introduction

1.2: What is non verbal communication

1.3: You are more transparent than you think

1.4: The role of the subconscious mind

MODULE 2: Reading and Baselining Body Language

2.1: Baseline/ Norming

2.2: Representational System

2.3: First baselining technique: Eye Accessing Cues

2.3: First baselining tecnique: Eye Accessing Cues (Activity)

2.4: Second baselining technique: Predicates

2.5: The importance of Hand Gestures

MODULE 3: Body Language, Gestures & Eye Dilation

3.1: Body Language, Gestures & Eye dilation

3.2: Body angling

3.3: Inclusion and exclusion strategy

3.4 Ownership gestures

3.5: Territorial Gestures

3.6: Splaying and body expansion

3.7: Body lowering and submission gestures

3.8: Readiness gestures

3.9 Head positions

3.91: Fear/discomfort gestures

3.92: Eye reading

MODULE 4: Connecting with others using Non-Verbal Communication

4.1: What is Rapport?

4.2: Mirroring and Matching

4.3: The Power of Haptics

4.4: The Kindly Brontosaurus Gesture

4.5: Review