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Emotional Intelligence: Different Strokes for Different Folks

Course Information

Start DateAnytime
End Date1 Month Access
ModeSelf-Paced E-Learning
Fee$300 (Excluding GST), Inclusive of e-certificate, e-materials
Contact6720 3333 (Ms Carmen) training.aventis@gmail.com
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Emotional Intelligence: Different Strokes for Different Folks

We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. It is imperative that we are equipped with the essential skills to handle different groups of people.

Emotional intelligence is crucial in workplace performance. People with high levels of emotional intelligence are able to foster stronger relationships, have greater career success and more effective leadership skills. The birth of the term ‘Emotional Intelligence’ served as a missing link in the shocking finding that people with average IQ perform better than those with higher IQs 70% of the time.

In this self-paced e-learning course, you will be learning the appropriate communication styles to help avoid ineffective communication and improve work relationships using the DISC Tool.

 

Trainer - Ms Caroline Dawson

 

Caroline has two decades of invaluable experience as an Editor of lifestyle & technical publications. She also has 15 years of experience teaching business management, environmental and soft-skills communication. As a former journalist, Caroline’s professional work experience as a trainer, keynote speaker and learning & development consultant required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the workforce. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the employability skills system where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.

Participants of her workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline holds a Master of Arts in Mass Communication from Nanyang Technological University and has obtained a Diploma in Teaching English to Speakers of Other Languages (TESOL) through the London Teacher Training College. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and has administered the tools to top level managers and supervisors on managing their leadership styles and team members.

Course Content - 240 minutes of comprehensive multimedia content

Module 1: Relationship Building

  • Resolving Stereotypes and Prejudice
  • Knowing Yourself, and Knowing Others
  • Understanding People’s Perceptions of each other
  • We Feel The Way We Think!

 

Module 2: Knowing Your Customers

  • Understanding Our Multiple Personalities
  • The DISC Tool to understand oneself and others

 

Module 3: Effective Customer Communication

  • I-Messages
  • Questioning Skills

 

Module 4: Assertive Fundamentals

  • Finding the balance of assertiveness
  • Applying Assertiveness Skills Effectively