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Emotional Intelligence: Different Strokes for Different Folks

Course Information

Start DateAnytime
End Date1 Month Access
ModeSelf-Paced E-Learning
Fee$300 (Excluding GST), Inclusive of e-certificate, e-materials
Contact6720 3333 (Ms Carmen) training.aventis@gmail.com
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Emotional Intelligence: Different Strokes for Different Folks

We are in the business of building relationships! People are not necessarily difficult to deal with. They only seem difficult because we lack the skills of an appropriate communication style. It is imperative that we are equipped with the essential skills to handle different groups of people.


Trainer - Ms Caroline Dawson


Caroline has two decades of invaluable experience as an Editor of lifestyle & technical publications. She also has 15 years of experience teaching business management, environmental and soft-skills communication. As a former journalist, Caroline’s professional work experience as a trainer, keynote speaker and learning & development consultant required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and management skills in the workforce. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the employability skills system where she successfully attained industry approved competencies in conducting, planning and designing competency based assessments for communication workshops.

Participants of her workshops attest to her motivational, instructional and highly experiential training methodology that have helped them in their workplace business management. Caroline holds a Master of Arts in Mass Communication from Nanyang Technological University and has obtained a Diploma in Teaching English to Speakers of Other Languages (TESOL) through the London Teacher Training College. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram and Lumina Spark/Emotion practitioner and has administered the tools to top level managers and supervisors on managing their leadership styles and team members.

Course Content - 240 minutes of comprehensive multimedia content
  • Relationship Building

    • Resolving Stereotypes and Prejudice
    • Mind your Language
    • Resolving Stereotypes and Prejudice (Part 2)
    • Knowing Yourself, and Knowing Others (Part 1)
    • Emotional Intelligence
    • Knowing Yourself, and Knowing Others (Part 2)
    • Appendix A: EQ cares
    • Understanding People’s Perceptions of each other
    • We Feel The Way We Think!

    Knowing Your Customers

    • Understanding Our Multiple Personalities (Part 1)
    • Whose line is it anyway
    • Understanding Our Multiple Personalities (Part 2)
    • The DISC Tool to understand oneself and others
    • Appendix B: Communicating to Different Temperament Styles

    Effective Customer Communication

    • I-Messages (Part 1)
    • Communication Process
    • I-Messages (Part 2)
    • Questioning Skills
    • Appendix C: Gaining Trust

    Assertive Fundamentals

    • Finding the balance of assertiveness
    • Appendix D: Assertiveness Survey
    • Be Assertive: Get What you Want
    • Applying Assertiveness Skills Effectively
    • Appendix E: Case Study for 5 Assertive Skills
    • Appendix F: 6 Levels of Assertion
    • Handout: Case Study

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