Effective Business Writing & Meeting Minutes
A company’s dependability and professionalism is often assessed from its written communication. Therefore, it is essential that anyone who is required to communicate in writing or handle written documents be trained to deal systematically with the written word.
Through this interactive learning program, participants will pick up quick fact bites that are essential to office correspondence such as emails and minutes.
Through this course you will be able to
- Plan and organise their documents.
- Express ideas to suit the audience and purpose.
- Use specific tools as guidelines for writing.
- Identify and avoid the common errors in writing.
- Apply the principles in writing business correspondence.
Caroline has around 20 years of invaluable experience as an Editor of lifestyle & technical publications. She also has 15 years of experience teaching business management, environmental, and soft-skills communication. As a former journalist, Caroline’s professional work experience as a trainer, keynote speaker and learning & development consultant required her to market the value of her programs and persuade clients to value and understand the urgency of good communication and also management skills in the workforce. As an ACTA certified WSQ trainer, She has also worked with the Workforce Development Agency of Singapore to develop training content for the employability skills system. She successfully attained industry-approved competencies in conducting, planning, and designing competency-based assessments for communication workshops.
Participants of her workshops attest to her motivational, instructional, and highly experiential training methodology that has helped them in their work business management. Caroline holds a Master of Arts in Mass Communication from Nanyang Technological University and has obtained a Diploma in Teaching English to Speakers of Other Languages (TESOL) through the London Teacher Training College. Caroline is also an MBTI®, DISC Accredited Administrator, Enneagram, and Lumina Spark/Emotion practitioner and has administered the tools to top-level managers and supervisors on managing their leadership styles and team members.
MODULE 1: Business Writing Essentials
1.1 Introduction & Fundamentals of Effective Business Writing
1.2 Fundamentals of Effective Business Writing
1.3 Concise Writing Essentials
1.4 Exercise on Concise Writing Essentials (With Review of Answers)
1.5 Approaches & Tone in Writing
1.6 Exercise on Approaches & Tone in Writing (With Review of Answers)
MODULE 2: Office Correspondence
2.1 Emails & Letters
2.2 Meeting Minutes
2.3 Exercise on Note Taking (With Review of Answers)
MODULE 3: Common Grammar Concerns
3.1 Common Errors Made in Writing
3.2 Conclusion: Putting it all together