ITIL® Managing Across the Lifecycle (MALC)
In Partnership with Simplilearn
This is an ONLINE course. Participants are able to access to the online course upon completion of registration.
Once activated, the licenses will be valid for ONE YEAR from the date of activation.
Course include 10 hours of learning.
This course is designed to help you understand the management aspects of the ITIL Service Lifecycle. You’ll learn to define management objectives, purposes, and functions; implement and improve service capabilities; and manage governance within the ITIL framework—the standard that sets international quality benchmarks for IT professionals.
The main target group for this course includes, but is not restricted to, Chief Information Officers (CIOs), senior IT managers, IT managers and supervisors, IT professionals, IT operations practitioners, IT development practitioners, and individuals seeking the ITIL Expert in IT Service Management certificate.
To be eligible for the ITIL Managing Across the Lifecycle certification, candidates must have at least 30 contact hours for this syllabus as part of a formal, approved training course or scheme, and two (2) credits from the ITIL Foundation certificate plus a minimum of 15 credits from the ITIL Intermediate certificate. Holders of ITIL Expert certificate in IT service management are also eligible.
Learning Unit 00 – Introduction to the Course
Learning Unit 01 – Key Concepts of the Service Lifecycle
Learning Unit 02 – Communication and Stakeholder Management
Learning Unit 03 – Integrating Service Management Processes Across the Service Lifecycle
Learning Unit 04 – Managing Services Across the Service Lifecycle
Learning Unit 05 – Governance and Organisation
Learning Unit 06 – Measurement
Learning Unit 07 – Implementing and Improving Service Management Capability
Learning Unit 08 – Summary and Directed Studies