ITIL® Intermediate SO (Service Operation)

Course Information

Start DateAnytime
End Date1 Year Access
ModeSelf-Paced E-Learning
Fee$799 (excluding GST)
Contact6720 3333 (Ms Rina)
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LIVE Stream

In Partnership with Simplilearn

This is an ONLINE course. Participants are able to access to the online course upon completion of registration.

Once activated, the licenses will be valid for ONE YEAR from the date of activation.

Course include 5 hours of learning.

Course Overview

Professionals involved in the management of IT service operations will benefit from the ITIL Intermediate SO certification. This SO training course focuses on IT governance, risks, budgets, and strategic assets. You will gain service operation expertise during the strategy, design, and transition phases as you get prepared for the ITIL SO exam.


The target group for the ITIL Intermediate SO Certificate includes, but is not limited to, Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers and supervisory staff, team leaders, service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers.


To be eligible for taking the ITIL Intermediate SO examination, the candidate must undertake at least 21 contact hours (hours of instruction, excluding breaks, with an accredited training organization or accredited e-learning solution) for this syllabus, as part of a formal, approved training course. Basic IT literacy and approximately two years of IT experience are highly desirable. Applicants should hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination (specifically Chapter 2: Service Management as a Practice).

Course Content

Learning Unit 00 – Introductory Lesson

Learning Unit 01 – Introduction to Service Operation

Learning Unit 02 – Service Operation Principles

Learning unit 03 – Service Operation Processes

Learning Unit 04 – Common Service Operation Activities

Learning Unit 05 – Organizing for Service Operation

Learning Unit 06 – Technology Consideration

Learning Unit 07 – Implementation of Service Operation

Learning Unit 08 – Challenges, Critical Success Factors and Risks

Learning unit 09 – Summary, case studies, exam preparation and directed